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vb.org Archive (https://vborg.vbsupport.ru/index.php)
-   Modification Graveyard (https://vborg.vbsupport.ru/forumdisplay.php?f=224)
-   -   Major Additions - microSUPPORT (F.A.Q & Ticketing Live Support) (https://vborg.vbsupport.ru/showthread.php?t=254336)

New Joe 01-18-2013 08:56 AM
Quote:
Originally Posted by skylab (Post 2397601)
Too bad this went out of date. Pretty good idea for a mod. I'd likely pay for something like this. Right now I do everything manually.
You could always contact the owner here: http://www.totally-scripts.com/forum.php

jonathan1120 02-17-2013 06:58 PM
Hey, I've just installed this, but it seems that if I go to /support.php I get an error message and if I go to /microsupport.php I just get a blank page.

Have I missed something and being stupid, or doesn't it like me?

I am running vB 4.0.2

Sios 02-21-2013 05:12 AM
X you do not have permission to access this page. This could be due to one of several reasons:

Your user account may not have sufficient privileges to access this page. Are you trying to edit someone else's post, access administrative features or some other privileged system?
If you are trying to post, the administrator may have disabled your account, or it may be awaiting activation.

I get that error when I click the Help Desk. Do I have to set anything up beforehand?

And if so, can you show a template that I can follow off of and edit to my liking?

Thanks!

edrecovery 02-21-2013 10:24 AM
could we have this work with vb 4.2? I'd love to install it.

thang28101993 04-18-2013 03:35 AM
Quote:
Originally Posted by ChrisTERiS (Post 2380214)
The attached files are for those who are using vB4.2+. Upload the support.php file and import the product xml file. After all you'll have fixed:
  1. Warning for missing functions_wysiwyg.php file
  2. The Navigation tab with all menus and submenus.
Chris
Thanks so much for your patch! I have installed successful on my forum - Vbb v4.2 Pl3 . Every things is good on default theme, it can display on Navigation tab.

But, I have a small issue with not default theme:
1. If use this style: http://themeforest.net/item/primus-a...review/3321272 - Open with Primus Blue fluid style, It's ok

2. If use http://themeforest.net/item/primus-a...review/3321272 , Open without fluid, when I creat one question (post ticked), the footer move to up on page to editor content as the image below:

https://vborg.vbsupport.ru/external/2013/04/18.jpg

I'm a new Vbb fan, I have to learn more! So, I don't know how to fix this problem!

Please help me check this issue and how to fix it?

Thanks in advanced!

mitch84 04-18-2013 12:13 PM
Hi Thang, after installing I have nothing that appears on my index, for the acp it's ok, how did you do? thank you

thang28101993 04-18-2013 12:34 PM
Quote:
Originally Posted by mitch84 (Post 2417124)
Hi Thang, after installing I have nothing that appears on my index, for the acp it's ok, how did you do? thank you
I have done with instruction in this page:

https://vborg.vbsupport.ru/showthrea...254336&page=22

with ChrisTERiS's patch (post 323). And It's ok! But I still have an issue with not default template

thang28101993 04-18-2013 12:35 PM
Quote:
Originally Posted by mitch84 (Post 2417124)
Hi Thang, after installing I have nothing that appears on my index, for the acp it's ok, how did you do? thank you
I have done from instruction in this page:

https://vborg.vbsupport.ru/showthrea...254336&page=22

with ChrisTERiS's patch (post 323). And It's ok! But I still have an issue with not default template

mitch84 04-18-2013 03:13 PM
I use file modified but I have a error after when I submit a ticket:
Code:
Fatal error: Call to undefined function convert_wysiwyg_html_to_bbcode() in /home/XXX/public_html/support.php on line 642

jonathan1120 04-18-2013 09:45 PM
Quote:
Originally Posted by tutsgraphic (Post 2381556)
i get this error:
PHP Code:
Warning: require_once(./includes/functions_wysiwyg.php) [function.require-once]: failed to open stream: No such file or directory in [path]/support.php on line 59

Fatal error: require_once() [function.require]: Failed opening required './includes/functions_wysiwyg.php' (include_path='.:/usr/local/lib/php') in /homez.362/tutsgrap/www/forum/support.php on line 59 
how to fix this?
Heyy :) I had the same problem! What you have to do, is download an older version of vBulletin (I used v4.0.8) and copy the functions_wysiwyg.php file over and place it in your your included folder as vBulletin removed this file in one of the v4.1.x versions.

You can find the file here: ./incluces/functions_wysiwyg.php

Simply place it in the same place, but on your forum and this error should be resolved for you :D


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