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- - Add-On Releases - PS - HelpCenter (https://vborg.vbsupport.ru/showthread.php?t=176367)

dcw	05-10-2008 08:19 AM

It fixed the error, but now when I make departments, it isn't showing in the "Add new Ticket" area.

ecihanuysal

05-10-2008 08:22 AM

Quote:

Originally Posted by dcw (Post 1514688)

It fixed the error, but now when I make departments, it isn't showing in the "Add new Ticket" area.

set the permissions again

dcw	05-10-2008 08:27 AM

Quote:

Originally Posted by ecihanuysal (Post 1514690)

set the permissions again

I did, and still nothing.

mikexxx

05-10-2008 08:29 AM

Is it possible for admins to get a notification (“Your Notifications”) when there are open tickets?

powerful_rogue

05-10-2008 08:29 AM

Quote:

With regards to the CSS, if you look in the hcenter_ticketlist template each <td> tag will have a class, just remove that class.

Ive had a look, but the only CSS I can see relates to the actual headings, not for the information underneath.

I need to alter the CSS for the username that posts and also for the generated ticket ID.

PaulSonny

05-10-2008 08:31 AM

You should be able to just overwrite now.

I have just tested adding a new department and testing whether it appears in the Drop Down Menu on the Add New Ticket form and it does.

Make sure you have set the permissions to add a new ticket, and also make sure the Department itself is not closed?

Thanks, Paul.

PaulSonny

05-10-2008 08:32 AM

Quote:

Originally Posted by mikexxx (Post 1514697)

Is it possible for admins to get a notification (?Your Notifications?) when there are open tickets?

Not at the minute, will take this onboard though.

Quote:

Originally Posted by powerful_rogue (Post 1514698)

Ive had a look, but the only CSS I can see relates to the actual headings, not for the information underneath,

I need to alter the CSS for the username that posts and also for the generated ticket ID.

Sorry I mentioned wrong template, try hcenter_ticket instead.

Thanks, Paul.

powerful_rogue

05-10-2008 08:39 AM

Quote:

Originally Posted by PaulSonny (Post 1514702)

Not at the minute, will take this onboard though.

Sorry I mentioned wrong template, try hcenter_ticket instead.

Thanks, Paul.

Ive tried editing the bit in bold, but it dosent seem to make any difference.

Quote:

<tr>
<td class="smallfont" align="center"><a href="helpcenter.php?$session[sessionurl]do=ticket&tid=$ticket[ticketid]">$ticketid</a></td>
<td class="$bgclass" align="center"><b>$ticket[tickettitle]</b></td>
<td class="$bgclass" align="center">$priority</td>
<td class="smallfont" align="center"><a href="member.php?$session[sessionurl]u=$ticket[ownerid]">$ticket[ownerusername]</a></td>

<td class="$bgclass" align="center">$ticket[datelogged]</td>
<td class="$bgclass" align="center"><phrase 1="$ticket[datelastupdate]" 2="$ticket[lastreplyusername]" 3="$ticket[lastreplyuserid]"
>$vbphrase[last_update_by]</phrase></td>
</tr>

They still show as invisable until you put the cursor over them.

PaulSonny

05-10-2008 08:44 AM

Try replacing the hcenter_ticket template with this:

Code:

<tr>

<td align="center"><a href="helpcenter.php?$session[sessionurl]do=ticket&tid=$ticket[ticketid]">$ticketid</a></td>

                <td align="center"><b>$ticket[tickettitle]</b></td>

<td align="center">$priority</td>

<td align="center"><a href="member.php?$session[sessionurl]u=$ticket[ownerid]">$ticket[ownerusername]</a></td>



                

                <td align="center">$ticket[datelogged]</td>

                <td align="center"><phrase 1="$ticket[datelastupdate]" 2="$ticket[lastreplyusername]" 3="$ticket[lastreplyuserid]"

>$vbphrase[last_update_by]</phrase></td>

</tr>

Thanks, Paul.

powerful_rogue

05-10-2008 09:14 AM

Thanks paul,

dosent appear to change anything afterwords. Ive refreshed and logged out and it but it still remains the same.

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