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-   vBulletin 3.5 Add-ons (https://vborg.vbsupport.ru/forumdisplay.php?f=113)
-   -   vBSupport v2.0.0 Beta 2 (https://vborg.vbsupport.ru/showthread.php?t=94023)

Cajun 05-07-2006 09:23 PM
I just updated to vbSupport v2.0.0. Now I can not reply to any ticket. Users can post a ticket but my support team can not reply to them. All the usergroup settings are updated.

Also quick reply is not working for the support ticket and has also stopped working in the fourms.

I removed the file: vbulletin_quick_ticket_reply.js and the quick reply started working on the ticket system but not the forums.

What could be causing this problem?

Thanks

Chris M 05-07-2006 10:22 PM
Just a note to the author - Its usually best not to include a version number in the thread title, so if you'd like to PM me the title you wish to change it to (I've changed it to vBsupport v2.0.0 Beta 1) for now I will change it to the new title :)

Chris

kurtbarker 05-07-2006 10:36 PM
I only just installed the old version a day or 2 ago... I might give it a while before updating to see if anyone has probs

CMX_CMGSCCC 05-07-2006 11:45 PM
Quote:
Originally Posted by Cajun
I just updated to vbSupport v2.0.0. Now I can not reply to any ticket. Users can post a ticket but my support team can not reply to them. All the usergroup settings are updated.

Also quick reply is not working for the support ticket and has also stopped working in the fourms.

I removed the file: vbulletin_quick_ticket_reply.js and the quick reply started working on the ticket system but not the forums.

What could be causing this problem?

Thanks
Did u set up the permissions for all the usergroups? There are a lot of settings in the Usergroup Manager. Also, try to do Admin CP -> vbSupport Maintenance -> Rebuild Datastore as well. If it's still not working, it must be an obscure bug that I have overlooked. I would be interested in getting it fixed. Which part does it fail at for them and does it give an error message? If so, what does it say.

As far as the quick reply, it should require that file to be there. It sounds like it could be something I've overlooked too.

Quote:
Originally Posted by Chris M
Just a note to the author - Its usually best not to include a version number in the thread title, so if you'd like to PM me the title you wish to change it to (I've changed it to vBsupport v2.0.0 Beta 1) for now I will change it to the new title :)

Chris
I tried to do it, but there was no place for me to edit it. I changed it when doing "Edit Modifications", but it did not save the new thread title.

I even reported the issue by using the report link that I probably wasnt supposed to as well lol

I figured one of the hacks was making it so it didnt update properly inside of the "thread" table.

-CMX

Cajun 05-08-2006 01:22 AM
Quote:
Originally Posted by CMX_CMGSCCC
Did u set up the permissions for all the usergroups? There are a lot of settings in the Usergroup Manager. Also, try to do Admin CP -> vbSupport Maintenance -> Rebuild Datastore as well. If it's still not working, it must be an obscure bug that I have overlooked. I would be interested in getting it fixed. Which part does it fail at for them and does it give an error message? If so, what does it say.

As far as the quick reply, it should require that file to be there. It sounds like it could be something I've overlooked too.

1. Yes all usergroup premissions are set.

2. Yes Rebuild Datastore.

Do not even see a reply button in any support ticket just quick reply. And the only way quick reply works is to remove the vbulletin_quick_ticket_reply.js file.



Thanks

Cajun 05-08-2006 02:20 AM
Ok found the problem with support ticket quick reply. If you have the Quick Reply option set to Yes - Click Required in the vb admin control panel under Message Posting and Editing Options this will happen.

If you change the setting to: Yes - Click Not Required then it works ok.

Now the reply button is still missing in the ticket system.

RMS-Chef 05-08-2006 03:42 AM
I am having issues with categories. I have upgraded from the previous version.

I can add cats. I cannot delete cats. Also as a work around, I tried setting all usergroups as denied for a category yet I and regular registered users can still view the category as an option. Also, when setting the display order of the cats they still seem to be sorted by creation ID on the front end.

Second, when using AJAX quick edit, when I hit the EDIT button, I get an error type popup the the text "67" in it? I click OK and the quick edit editor displays as it should.

Third, I am not sure what the Yes/No drop down for each category is for. I assumed it was to set if that category is active but it seems to have no effect.

Fourth, thanks for the hack.

dilbert 05-08-2006 11:35 AM
This looks like a terrific tool.

I installed it and got an error. I uploaded a new set of files and imported the product again, and still I can't post a new ticket.

I get this error:

Code:
Invalid SQL:

        SELECT post.postid, IF(post.userid = 0, post.username, user.username) AS username,
            post.pagetext, post.allowsmilie, post.userid, post.dateline
        FROM vb3_vbs_ticket_post AS post
        LEFT JOIN vb3_user AS user ON(user.userid = post.userid)
        WHERE post.visible = 1
           
            AND post.threadid =
        ORDER BY dateline DESC, postid DESC
        LIMIT 41;
Is there a know issue about this? I tried searching and it seems a few others had a similar problem, but I didn't see a fix for it anwhere.

Best regards,
Cliff

mtha 05-08-2006 12:13 PM
very good upgrade CMX,

few things to check:

1. the edit window is not aligned well in Firefox (see attachment)

2. In Manage Settings:
"Enter the email address you wish to have all of the Email's sent from. If you do not specify one, it uses your contact email address. (Default is 1)"

default is not 1.

3. dont think $vbphrase['active'] is a GLOBAL phrase, (not so sure, just dont display in my vB)

Chris M 05-08-2006 12:20 PM
Quote:
Originally Posted by CMX_CMGSCCC
Did u set up the permissions for all the usergroups? There are a lot of settings in the Usergroup Manager. Also, try to do Admin CP -> vbSupport Maintenance -> Rebuild Datastore as well. If it's still not working, it must be an obscure bug that I have overlooked. I would be interested in getting it fixed. Which part does it fail at for them and does it give an error message? If so, what does it say.

As far as the quick reply, it should require that file to be there. It sounds like it could be something I've overlooked too.



I tried to do it, but there was no place for me to edit it. I changed it when doing "Edit Modifications", but it did not save the new thread title.

I even reported the issue by using the report link that I probably wasnt supposed to as well lol

I figured one of the hacks was making it so it didnt update properly inside of the "thread" table.

-CMX
The ability to edit a thread title expires after a certain period of time, which is why we suggest not having a version number in the thread title :)

Chris


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