Under departments I have
-Site A
-Site B
-Site C
and so on for every site around the world. What I'm trying to say is like a problem category to go with the ticket system.

Ex. Person from Site A creates a new ticket. They are getting an error message dealing with SQL. They would select their department (Site A) and then have the option to select a problem category; which would be something like Web Site or SQL (if you wanted to go into detail).

Maybe that makes a little more sense.

--oh an autosending email/pm would be helpful too. When someone submits a ticket an autosender will send an email to a user/user group saying such and such has been created.

WhSox21, forgive the newbie question, but queries, that goes on my site bandwidth, or the servers (my host's) bandwidth?

Is it difficult to code something that'll send me a PM whenever there's a new ticket?

What happen's when you have lots on one page, does it go onto 2,3 etc pages?

Also would be good if you could search for tickets by username

I believe it goes on your server.... I think is already a feature... but i'm not really sure...

It's kinda in there. Not perfect yet, but I believe he said it's coming.

Perfection for me will be when an automatic PM/email is:

1. Sent to the person who submitted the ticket, and the entire usergroup responsible for answering tickets for that department at the time of initial submission.

2. Sent to the person who submitted the ticket, and the person who claims the ticket upon every reply to said ticket until it is closed.

3. Sent to the person who submitted the ticket, and the superadmin once it is in fact closed.

Installed on http://www.TacticalGamer.com

Excellent package. Seamless install!

These suggestions below would be great. The biggest thing I noticed was lack of notification to the usergroups that a new ticket was created as well as the lack of notification to the user that their ticket was resolved.

Having a problem with the system. I've got five groups total. Administartors and then four others. I set Admin to yes on all permissions. I set the others to only being able to submit tickets. I'm logged into both accounts right now and here's the problem I'm having.

User is groupA submits a ticket. It does not show up in the Admin's new tickets or unresolved tickets menu. Instead of showing up in there, I get the No new tickets can be found message. Any ideas as to what's going on?

The notification issue is the only thing keeping me from going live. I hope it is added soon.

Great hack, keep up the good work.

I'll try to get these few features added this weekend. I have to get some projects completed for customers first.

I would need more information to help you out. Did you set the information in the AdminCP correctly? Did you try to uninstall it and then reinstall it?