your help is really appreciated ;)
Thank you:)

I want to add some modification if possible

* having pre-made forms for departments.
* adding more fields to the ticket Ex: phone, address, P.O.Box , Character name.

the modifications can be paid if needed

I haven't installed it yet .. waiting for someone to help.

thanks in advance

Custom fields are already supporting. You can find them as Extra fields in the menu. But these fields are global for all departments. You can contact the author at tottaly-scripts.com

PS: But difficult to believe that since May 2007 when your registered, this is your first post. Most probably a fake post, right?:D

Chris

thanks for your quick response.

why is that a fake post?!

I registered when I knew about vb but have no license but now I have one :)

so I can post.

Is there a possibility to add the pre-made forms ?
EX:
[[ <!-- Complaints --!>
Abuser:

why is the complaint?

words said by the abuser in attached pic or link:

]]

that's will save my + my staffs' time just to read the ticket as fields not forms.


tottaly-scripts.com => Server not found

thank you.

i get this error:
how to fix this?

I get this error VB 4.2.x

Installed and working on 4.20pl3.
Thanks for the fix ChrisTERiS

Update:
I get this error: Fatal error: Call to undefined function convert_wysiwyg_html_to_bbcode() in /[path]support.php on line 642 when i try to submit a ticket.

The installation went smooth and everything is working except from submitting a ticket.

Update again lol:

I deleted the 642 line: now everything is working like it should!

Too bad this went out of date. Pretty good idea for a mod. I'd likely pay for something like this. Right now I do everything manually.