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-   vBulletin 3.0 Full Releases (https://vborg.vbsupport.ru/forumdisplay.php?f=33)
-   -   HelpDesk v1.63 (https://vborg.vbsupport.ru/showthread.php?t=77155)

WhSox21 03-23-2005 04:32 AM
Quote:
Originally Posted by Blackbeard
Have you had any luck on this topic m8, sorry to keep asking, bet u wish i would go away.

cheers for all the hard work
I did not test this but you can try this to let me know if it works. If it doesn't then I will help out when I get back from a short vacation for sure.

Blackbeard 03-23-2005 11:18 AM
cheers will test it out

Reef 03-24-2005 12:58 PM
Quote:
Originally Posted by WhSox21
Are you using the latest version?
Yes Downloaded and installed 03-19

Quote:
Originally Posted by WhSox21
In your AdminCP then to vBulletin Options then HelpDesk...
Usergroups With Department Access - make sure this list (seperated by commas) only gives the usergroups you want to have access to those areas.
I only have my admin group [6] listed in that section... This part appears to be working fine as, only admins can view "Help Desk Options" but everyone can view the "Administer" options.

I made a test Registered member account and can enter the helpdesk and view all resolved/unresolved tickets.. This has already caused a big problem with one member who posted his login info on a ticket and was viewed by other members (this was when we noticed the problem)

Also, I have claimed and dealt with around 6 tickets myself now and none of them have been placed in my user control area.. They are still accessable through "Administer" options / Resolved tickets but not under "User Controls"/ Resolved tickets..

Any other ideas? This really will be a great and helpful addition if I can get these issues resolved... Hopefully we can

Blackbeard 03-24-2005 09:41 PM
That seems to work ok, members now can reply to other members post.

Julie 03-26-2005 10:49 PM
Oo, really cool and so easy to install! Works like a charm :)

*clicks install*

WhSox21 03-27-2005 01:10 AM
Quote:
Originally Posted by Reef
Yes Downloaded and installed 03-19



I only have my admin group [6] listed in that section... This part appears to be working fine as, only admins can view "Help Desk Options" but everyone can view the "Administer" options.

I made a test Registered member account and can enter the helpdesk and view all resolved/unresolved tickets.. This has already caused a big problem with one member who posted his login info on a ticket and was viewed by other members (this was when we noticed the problem)

Also, I have claimed and dealt with around 6 tickets myself now and none of them have been placed in my user control area.. They are still accessable through "Administer" options / Resolved tickets but not under "User Controls"/ Resolved tickets..

Any other ideas? This really will be a great and helpful addition if I can get these issues resolved... Hopefully we can
Sorry for the delay on my response. I just got back from a short vacation. Anyways, I honestly have no idea what's not working for you. The next thing I would suggest is going through the uninstall and then reinstall it. This will lose all your current tickets though. That's my next guess on what you should do as I have no other ideas.

SRuvbnhad 03-28-2005 05:03 PM
Great hack. Installed and have no problems with it.

A few things I'd like to see:
1) Autonumber for each ticket. I'm sure it's already generated but I'd like to be able to see/search for specific tickets by this number

2) Ability to search by user names as well as other specifics

3) Problem categories. Should be self-explanatory but just a way to categorize problems whether it be SQL, HTML, etc. Ability for this to be entered on my side as opposed to being entered in the code somewhere. I hope that makes sense

Julie 03-28-2005 05:17 PM
SRuvbnhad, you do have something called Departments, where you can have SQL, HTML etc,... if that's what you mean...

WhSox21, is there a way to show how many tickets there are in ()s? F.ex. Unresolved Tickets (0), Resolved Tickets (1) ....

SRuvbnhad 03-28-2005 05:30 PM
Quote:
Originally Posted by Julieh
SRuvbnhad, you do have something called Departments, where you can have SQL, HTML etc,... if that's what you mean...
I get what you are saying but I'm using it as a way to categorize what area is having a problem. Whether it be site a, b, or c. I'm using the departments variable to do it in that manner. If it was a case where it was only one area that would work great.

WhSox21 03-28-2005 06:57 PM
Julieh - That will require a few more queries, but yes, it's possible.

SRuvbnhad - I still don't follow what you're saying exactly?


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