vb.org Archive - HelpDesk v1.63

vb.org Archive (https://vborg.vbsupport.ru/index.php)

- vBulletin 3.0 Full Releases (https://vborg.vbsupport.ru/forumdisplay.php?f=33)

- - HelpDesk v1.63 (https://vborg.vbsupport.ru/showthread.php?t=77155)

i made a litle mod that will allow given department mods to recieve pms about new tickets that submitted to their dep.

note
this mod will add a few queries .

run this query to add option to the CP:

Code:

INSERT INTO setting (varname, grouptitle, value, defaultvalue, optioncode, displayorder, advanced, volatile) VALUES ('helpdesk_pm_notify', 'helpdesk', '1', '0', '<select name=\\\"setting[$setting[varname]]\\\" tabindex=\\\"1\\\" class=\\\"bginput\\\">

<option value=\\\"0\\\" \" . iif($setting[\'value\']==0,\'selected=\"selected\"\') . \">$vbphrase[none]</option>

<option value=\\\"1\\\" \" . iif($setting[\'value\']==1,\'selected=\"selected\"\') . \">$vbphrase[private_message]</option>

<option value=\\\"2\\\" \" . iif($setting[\'value\']==2,\'selected=\"selected\"\') . \">$vbphrase[email]</option>

</select>'

,'51', '0', '0')

open helpdesk.php
find

Code:

        // lets send an email instead

$vboptions['helpdesk_auto_repsonse'] = 2;

}

}

add below it

Code:

if ($vboptions['helpdesk_pm_notify'] == 1)

{                 // send PM to department group

         if ($bbuserinfo['permissions']['pmquota'] != 0)

{

$toemail = $bbuserinfo['email'];

                 eval(fetch_email_phrases('helpdesk_auto_pm', iif(isset($newpost_lang["$toemail"]),                 $newpost_lang["$toemail"], 0)));

         sendprivatemessage_group($vboptions['helpdesk_department_access'], $message, $subject);

}

}

find

Code:

$DB_site->shutdown_query("UPDATE ".TABLE_PREFIX."user SET pmtotal = pmtotal + 1, pmunread = pmunread + 1, pmpopup = " . $userinfo['pmpopup'] . " WHERE userid = '" . $userinfo['userid'] . "'");

}

add below it

Code:

function sendprivatemessage_group ($group_ids, $message, $subject)

{

global $DB_site;

$groups_ids = split(',', $group_ids);

foreach($groups_ids as $group_id)

        {

         $users_ret= $DB_site->query("SELECT username,userid,pmpopup FROM " . TABLE_PREFIX . "user where usergroupid='$group_id'");

while($users_arr=mysql_fetch_array($users_ret))

         sendprivatemessage ($users_arr, $message, $subject); //send pm to each user in the give group_id

        }

}

find

Code:

function sendprivatemessage_group ($group_ids, $message, $subject)

{

global $DB_site;

$groups_ids = split(',', $group_ids);

foreach($groups_ids as $group_id)

        {

         $users_ret= $DB_site->query("SELECT username,userid,pmpopup FROM " . TABLE_PREFIX . "user where usergroupid='$group_id'");

while($users_arr=mysql_fetch_array($users_ret))

         sendprivatemessage ($users_arr, $message, $subject); //send pm to each user in the give group_id

        }

}

add below it

Code:

        $bbuserinfo[m_subj]=addslashes(htmlspecialchars_uni($_REQUEST['title']));

        $bbuserinfo[messa]=addslashes($message);

        $bbuserinfo[tick_id]=$ticketid;

also create attached phrases .

enjoy

Live Demo has been updated.

red_baron2000 - I'll install this and see how she works. If it works good and if there is no way for me to optimize the code (which there might be) I'll release an update tomorrow.

Wow that looks really good. Great work. Could be useful for me in the future.

ok,
coming in late on this hack
could some one tell me which one to install and what to edit
step by step please
thanks
hc

Obviously you're goign to want to download the latest version. I'll remove the old one. I left it up there for people before. Like stated in the first post there are no file edits! The installation can be found in the zip file.

I need to upgrade, but want to wait until the moderator notification from the last page is incorporated into the mod. Any idea when (if) that will be ready? Also, are there any other additions planned for the next rollout?

Awesome, awesome work.

Is it possible for the person who submitted the original ticket to receive an email when his or ticket receives a reply from a mod/admin?

Very nice addon WhSox21 but, I have a permissions problem I can't get sorted out... All members can see the Administer Block and view tickets other than their own.. Also Tickets that I have claimed ownership of are never listed in "My Tickets"

example:
My Registered Users Group permissions are set to only;

Can Create Tickets = Yes
Can Resolve Tickets = Yes
All others = No

Registered users can still view every ticket... Any Ideas??

Quote:

Originally Posted by Blackbeard
Is it possible to set it so registered users can reply to anyones helpdesk post but dont have access to the settings section.

In the add depatments area i have put there usergroup in , they can post but not reply to other members post, just we have alot of helpful members and we want to use this as a general helpdesk aswell as a bug reporting center.

Quote:

Originally Posted by WhSox21
It would take a little bit of editing of the actual code to accomplish this. If you really wanted to do that you could modify the helpdesk.php file and remove the part of the queries where it checks for the userid. Depending on how tomorrow goes I'll see if I can help you out and post a file for you to use. I'll try to release this as a release too.

I really need to start a list of feature requests. I'll try to get something organized here shortly. This week is pretty hectic for me so once I do get something I'll let everyone know.

Quote:

Originally Posted by Blackbeard
I know you not had much sleep but have you had any time to look into this m8 - Sorry for pushing my luck, but its such a great idea and hack want to use it to its full potential on my forum.

Quote:

Originally Posted by WhSox21
I'll be able to help after tomorrow...

On another note... We made HotM for March!

I'd really appreciate the votes! That is if you absolutely love this hack!

Vote Here!

Have you had any luck on this topic m8, sorry to keep asking, bet u wish i would go away.

cheers for all the hard work

Quote:

Originally Posted by Reef

Are you using the latest version?

In your AdminCP then to vBulletin Options then HelpDesk...
Usergroups With Department Access - make sure this list (seperated by commas) only gives the usergroups you want to have access to those areas.

X vBulletin 3.8.12 by vBS Debug Information
Template Usage: (1)ad_footer_end (1)ad_footer_start (1)ad_header_end (1)ad_header_logo (1)ad_navbar_below (7)bbcode_code_printable (5)bbcode_quote_printable (1)footer (1)gobutton (1)header (1)headinclude (6)option (1)pagenav (1)pagenav_curpage (4)pagenav_pagelink (2)pagenav_pagelinkrel (1)post_thanks_navbar_search (1)printthread (10)printthreadbit (1)spacer_close (1)spacer_open Phrase Groups Available: global postbit showthread	Included Files: ./printthread.php ./global.php ./includes/init.php ./includes/class_core.php ./includes/config.php ./includes/functions.php ./includes/class_hook.php ./includes/modsystem_functions.php ./includes/class_bbcode_alt.php ./includes/class_bbcode.php ./includes/functions_bigthree.php Hooks Called: init_startup init_startup_session_setup_start init_startup_session_setup_complete cache_permissions fetch_threadinfo_query fetch_threadinfo fetch_foruminfo style_fetch cache_templates global_start parse_templates global_setup_complete printthread_start pagenav_page pagenav_complete bbcode_fetch_tags bbcode_create bbcode_parse_start bbcode_parse_complete_precache bbcode_parse_complete printthread_post printthread_complete
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Phrase Groups Available:

X vBulletin 3.8.12 by vBS Debug Information
Page Generation 0.01484 seconds Memory Usage 1,756KB Queries Executed 10 (?)
More Information
Template Usage: (1)ad_footer_end (1)ad_footer_start (1)ad_header_end (1)ad_header_logo (1)ad_navbar_below (7)bbcode_code_printable (5)bbcode_quote_printable (1)footer (1)gobutton (1)header (1)headinclude (6)option (1)pagenav (1)pagenav_curpage (4)pagenav_pagelink (2)pagenav_pagelinkrel (1)post_thanks_navbar_search (1)printthread (10)printthreadbit (1)spacer_close (1)spacer_open Phrase Groups Available: global postbit showthread	Included Files: ./printthread.php ./global.php ./includes/init.php ./includes/class_core.php ./includes/config.php ./includes/functions.php ./includes/class_hook.php ./includes/modsystem_functions.php ./includes/class_bbcode_alt.php ./includes/class_bbcode.php ./includes/functions_bigthree.php Hooks Called: init_startup init_startup_session_setup_start init_startup_session_setup_complete cache_permissions fetch_threadinfo_query fetch_threadinfo fetch_foruminfo style_fetch cache_templates global_start parse_templates global_setup_complete printthread_start pagenav_page pagenav_complete bbcode_fetch_tags bbcode_create bbcode_parse_start bbcode_parse_complete_precache bbcode_parse_complete printthread_post printthread_complete
Messages: