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-   vBulletin 3.0 Full Releases (https://vborg.vbsupport.ru/forumdisplay.php?f=33)
-   -   HelpDesk v1.63 (https://vborg.vbsupport.ru/showthread.php?t=77155)

gldtn 03-10-2005 01:51 PM
Quote:
Originally Posted by WhSox21
On Template: helpdesk_departmentlist
Find:
name="department" size="35"

Replace with:
name="department" size="255"

I was reffering to the maxlength= which it seems it uses the max username length. I just removed the variable and set it to the size I needed, thank you.

If I'm not asking for too much can you add to your "To Do List" a department description? Maybe something like a radio buttons instead of a dropdown menu? Also would be nice to be able to add "Unregistered / Not Logged In" usergroup settings to it.

thanks for your great support!

hondaprelude88 03-10-2005 02:48 PM
has anyone thought of the idea of having the system notify the admin or who ever has access to resolve tickets, when a user submits or replies to a ticket?

WhSox21 03-11-2005 01:34 PM
Quote:
Originally Posted by gldtn
I was reffering to the maxlength= which it seems it uses the max username length. I just removed the variable and set it to the size I needed, thank you.

If I'm not asking for too much can you add to your "To Do List" a department description? Maybe something like a radio buttons instead of a dropdown menu? Also would be nice to be able to add "Unregistered / Not Logged In" usergroup settings to it.

thanks for your great support!
Sorry for not getting back to you but you were right. Lack of sleep must have got to me! :nervous:

Yea I could pretty easily change the department list into a description using radio buttons rather than the drop down. As for the Unregistered usergroup, it was purposely taken off in this version as it takes a little extra special code for that.

Quote:
Originally Posted by hondaprelude88
has anyone thought of the idea of having the system notify the admin or who ever has access to resolve tickets, when a user submits or replies to a ticket?
This has been suggested and is in the next version plans.

T3MEDIA 03-12-2005 11:17 AM
Hey the demo dont work anymore. if you want you can put it up on my site.

WhSox21 03-12-2005 03:50 PM
Quote:
Originally Posted by T3MEDIA
Hey the demo dont work anymore. if you want you can put it up on my site.
Sure give me login details along with your domain info. Just PM me that info and I'll update the post. Thanks for being generous! ;)

Blootix 03-12-2005 10:35 PM
Quote:
Originally Posted by WhSox21
Sure give me login details along with your domain info. Just PM me that info and I'll update the post. Thanks for being generous! ;)
Hey.

In the installer, it says install v1.54 even though I'm installing v1.55. Also, I can be your demo link as well.

Domain: www.blootix.com/board
Username: test user
Password: test

Blackbeard 03-13-2005 06:57 AM
Quote:
Originally Posted by Blackbeard
Is it possible to set it so registered users can reply to anyones helpdesk post but dont have access to the settings section.

In the add depatments area i have put there usergroup in , they can post but not reply to other members post, just we have alot of helpful members and we want to use this as a general helpdesk aswell as a bug reporting center.
Quote:
Originally Posted by WhSox21
It would take a little bit of editing of the actual code to accomplish this. If you really wanted to do that you could modify the helpdesk.php file and remove the part of the queries where it checks for the userid. Depending on how tomorrow goes I'll see if I can help you out and post a file for you to use. I'll try to release this as a release too.

I really need to start a list of feature requests. I'll try to get something organized here shortly. This week is pretty hectic for me so once I do get something I'll let everyone know.
I know you not had much sleep but have you had any time to look into this m8 - Sorry for pushing my luck, but its such a great idea and hack want to use it to its full potential on my forum.

WhSox21 03-15-2005 06:48 AM
Quote:
Originally Posted by Blackbeard
I know you not had much sleep but have you had any time to look into this m8 - Sorry for pushing my luck, but its such a great idea and hack want to use it to its full potential on my forum.
I'll be able to help after tomorrow...

On another note... We made HotM for March! :)

I'd really appreciate the votes! That is if you absolutely love this hack! ;)

Vote Here!

MissKalunji 03-15-2005 07:10 AM
Quote:
Originally Posted by WhSox21
I'll be able to help after tomorrow...

On another note... We made HotM for March! :)

I'd really appreciate the votes! That is if you absolutely love this hack! ;)

Vote Here!

you got my vote :nervous:

Blackbeard 03-15-2005 12:17 PM
Got my vote m8, well done


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