I have this slight problem where i tend to read to far into things...so i was wondering if someone coculd help me out with exactly what all these option do?

IE...if i select yes for the first option...does that mean this group can do anything they want...or do i still need to select yes for the others?

Reply to own tickets...does this mean that this user can't reply to a moderators answer if i set to no?

This usergroup can Admin Support Tickets Yes No
Can Create Tickets Yes No
Can Reply to Own Tickets Yes No
Can Reply to All Tickets Yes No
Can Delete Own Tickets Yes No
Can Delete Any Tickets Yes No
Can Close Own Tickets Yes No
Can Close Any Tickets Yes No
Can Open Own Tickets Yes No
Can Open Any Tickets Yes No
Can Assign Tickets Yes No
Can Reassign Tickets Yes No
Can Post Attachments Yes No
Can View Attachments Yes No
Can Manage Categories Yes No
Can Update Ticket Category Type Yes No

for admin, your self, and moderators if you trust them, select them all. for users, and unregistered people do

Can Create Tickets Yes
Can Reply to Own Tickets Yes
Can Open Own Tickets Yes

I noticed one little quirk about this hack..

When you get sent an update about a ticket, it checks the pop up notification option in usercp... Any ideas how to stop this?

Nevermind. Guess rebuilding all plugins fixes all my woes.

I think that without the pm feature, its useless for at least big forums like mine...
Pity :(

I just did the update and it seems like this isn't working for me.

It can't find any of the phrases. In the Settings Group under VBOptions, its all blank.

All the phrases are installed, it just doesn't seem to 'see' them and reports them as it can't find them.

Not sure how to proceeed. I have installed and uninstalled numerous times.

Is anyone using this as a task manager for your staff?

Yes we use it as a todo list for staff as well as a support system

Its an excellent mod

It would be a brilliant mod if it had notification though

i agree notification would change this from a Great Mod to a Superb mod.

had not thought of using it to task mods, but half of them do not check the support, so it would be no good without notification.

Has anyone figured out how to stop the member's pm notification that they themself, replied to their own ticket?

I concur about needing STAFF notification...it's a must have for this feature in order for it to be as useful as it should. I didn't think that it would be that difficult to do though.