LOL.. i know the file lead-weight but i was looking for the Install Templates on the
helpdesk_install file... :D

Download the new version
v1.55 - Bug fixes. Fixes the problem with the Usergroup Settings page loading half the way down the page in IE.

Yes, sorry. That's the link.

First off WhSox21 - This is a great add-on! I for one appreciate your time and energy put into this!

Request:
Secondly a very userfriendly enhancement would be if you could see the actual number of tickets/replies to the right, for instance: Unresolved tickets (3)

That would make this, in addition to other requests Ive seen, furthermore complete.
Keep up the good work!

(I hope this hasnt been requested already, the thread now spans over 20 pages, so its hard to be certain..)

Nope, not a request yet. I did have that in there before but it adds extra queries that I didn't think was necessary so I got rid of it. I also have the code for the average time of response which I also took out. I'll add it in as an option next update.

Is it possible to set it so registered users can reply to anyones helpdesk post but dont have access to the settings section.

In the add depatments area i have put there usergroup in , they can post but not reply to other members post, just we have alot of helpful members and we want to use this as a general helpdesk aswell as a bug reporting center.

It would take a little bit of editing of the actual code to accomplish this. If you really wanted to do that you could modify the helpdesk.php file and remove the part of the queries where it checks for the userid. Depending on how tomorrow goes I'll see if I can help you out and post a file for you to use. I'll try to release this as a release too.

I really need to start a list of feature requests. I'll try to get something organized here shortly. This week is pretty hectic for me so once I do get something I'll let everyone know.

Thankyou very much, this would make it so useful for everyone

Sox,

Where can I increase the amount of character to be entered in the Deparment Name? What it's set to right now is too short..

Thank You!

On Template: helpdesk_departmentlist
Find:
name="department" size="35"

Replace with:
name="department" size="255"