This can't is NOT a helpdesk or ticket support solution. And I don't have time it takes to learn how to integrate another one into vbulletin on my own.

Then download the one which is this Modification, and then add links which are missing from the nav bar.

Then again, you need it working on a version before 4.2.0 to know which links to add.

I paid for this Modification from a site, then just followed what this guy did, I won't post about it, but PM me if anyone wants this working for all versions from vb 4.1,5 to 4.1.12 then to 4.2.0

I have tested and got it working on all versions, but as I say, I won't post everything up as it cost me to get it working and to follow what someone did for me, but I will help out via PM.

Project Tools is a project management add-on for vBulletin, providing issue tracking and assignment functionality there is no integration. Upload the files, install the XML and configure accordingly.

JelSoft (pre IB & Jira) used it as a reporting feature which by definition is a help desk.

First, I have this mod installed and had it working. Second, I don't PM anyone for things on a free mod that should be public, unless I am dealing with one of the coders I have doing work for me.. The links needed are in the script, no need to have another one up just for that. Everytime I had someone suggest we PM them for a fix to this or that, it turned into $$$ or otherwise illegal copyright infringement, so I don't do that. Sorry. But if you were to take over development of this mod, then things would be different. I deal with the mod developers direct where I can and never someone else.

Even if did meet the technical definition, it does not come close to what this one did. There is a reason why Jelsoft went on to something else.

Question I have so I can rebuilt the menu myself is what are the menu items under "Technician" in the main menu? A screen capture would help. If you know which files the menu items are pointing to, that would help. When I get mine done, I will post the results on how to make this work for vB 4.2+. It's actually quite easy and should be posted publicly. So if anyone posts that info, I will return it with a fix to this mod.

Working fine on 4.1.2

All you need to do is:

open support.php:
replace all instances of: 'functions_wysiwyg.php' with 'class_wysiwygparser.php'

Good luck!

@all i will pickup development of this plugin for future versions. Will be upgrading to 4.2.x this weekend and I will modify it to work and then post whatever changes are required!

If the dev doesn't mind offcourse. I would like to keep this plugin alive! (and free of charge!!!)

support.php?do=tickets
support.php?do=addeditfaq
support.php?do=faqs
support.php?do=addeditpre
support.php?do=listpre
support.php?do=livesupportpopup


good luck ;)

I like the idea of it, but Michael makes money off his Pro version and makes very little effort to maintain this one. This makes me reluctant to try the paid version too, and I generally buy the pro version if one exists after I try the free version first. I would love it if he releases it to you though. If not consider looking at osTicket and porting it to work with vBulletin. Be careful about just taking it over without a formal release however, as the idea of this free one really is to get you to go to the developers site and by the pro version. I miss it when Maria was in here because she supported both.