I can help you develop this if you want, I think this is a great idea.

Unfortunately, we are not looking for any developers at this moment in time.

Thread cleaned.

Thanks, Marco!

I am looking forward to seeing where this goes.

I clicked install to be updated on your progress. This seems like what my members have been asking for in the next update.

good job so far.

Thanks Marco, it is very much appreciated by me and i'm pretty sure many others.

Good news, Beta 3 has been released and the original post has been modified.

I must ask that for this release you uninstall any previous installations and do a clean install with this release. The reason being that this version has had a total database restructure.

Thanks, Paul.

Please continue to report bugs over at: www.paulsonny.com

Thanks!

UGHHHHHHHHHH ITS ABOUT DAMN TIME SOME1 MADE A SUPPORT MOD!!!!

/me is happy now

Glad your happy bud, I hope you like it.

Thanks, Paul.

im about to check it out now. i am VERY excited about this, cuz i have asked OVER and OVER and OVER again for some1 to please make this since the 1 fell off in the 3.0 days, i dont remember which one it was, but we havent had one in a while that works with the forum....my goal is to have my users use a ticket system instead of posting problems with the site in threads in my problem forum...so ya im diggin this one. hoping it works the way i would like it to :)

if i think of ideas, be ready cuz i might come up with a sh!tstorm of em to add onto this thing.

Thats what I like to here GoTTi, although we would appreciate it if you could please post any features requests or bug reports at PaulSonny, makes it easier for us to manage.

Thanks, Paul.

aww its easier for us as vb.org users to post problems with mods here. damn it :)

problem i see. when i post a reply to a ticket created as admin, i am getting wrap codes from the quick reply...

<P>closing ticket</P>

looks like that in the message.

please add in your readme file that the user needs to set usergroup permissions for using the help center per usergroup.

idea:

when logged in as admin, and we goto the main helpcenter.php page, we can see some tables/information if there are new tickets or ones being worked on, instead of having to click on Closed/Open tickets, it will auto be displayed to us on that page and inside the admincp pages

ok i am making some post on your bug tracker page :)

I cannot reproduce that. Please could you attach a screenshot?

I'll add that in now.

Don't see the point in that. You only need to click either "Open Tickets" or "Closed Tickets" -- it really isn't that hard. :)

ya but u know how lazy us admins area :) we want everything as simple as possible, and the less clicks, the better.

Thanks for all your had work. I just updated a fresh install and I am STILL getting the "Social Groups" in the title field by default when I create (add) a ticket.

I know you can find the issue. I appreciate this mod and hope we can get this resolved soon.

Take care and thanks again,

Dave

Hi SuperDave,

I cannot reproduce that. Did you uninstall the previous product, before importing the new one?

Thanks for all your hard work on this Mod. This hack will be a great add to my board. No longer do I need to answer quesions posted all over my board, I can use this feature. Many thanks for this, and future releases. I look forward to installing tomorrow, and helping to test for you.

INSTALLED

Thanks for the great mod.

Also as for that Bisco wing kid, thanks for cleaning up the thread of his posts.....he does the same thing on vbulletin.com :mad:

Thanks guys. The quicker you guys report bugs; the quicker we can release a 'stable' (gold) version. Please do check our bug tracker here before posting any bugs. It would be better if you could report bugs in our bug tracker, too.

Hey Jase2,

Thank you for the response. Yes, I did an overwrite of the files and uninstalled the old and installed the new. Do you have any other reccomendations?

I will be happy to try them if you do. Thank you so much. I know this is got to be something easy to remedy.

Take care,

Dave

Very strange. Not happening here.

Any chance you can set me an account at your board with admin privileges so that I can take a look? Other that, I can't suggest much more...

Jase2,


This is what is conflicting with the title field. The reason I know this is I just added a new announcement with this product and it was called "Articles". Now the title field defaults to "Articles" instead of "Social Groups".


Just thought it might help with my issue.


Thanks in advance,


Dave



https://vborg.vbsupport.ru/showthrea...ht=SmnLikQuick <---the plug in that is conflicts.

Yes, that seems to be the issue. Me and paul will have to take a look at that hack, and see why it is conflicting. Thanks for reporting it.

Thanks Jase!

I appreciate it!

-Dave

Thanx so much PAULSONNY for this HelpCenter modification - Once it becomes stable it will be a winner no doubt! As others have stated - this has been very much need for a while! I certainly look forward to a gold version and will like to say thank you so much for you hard work and thanx to those who are beta testing to make this the best modification introduced on vB.org since the NoSpam! and/or Living Avatars modificaton!

Excellent work GUYS = Keep it up ;)

Jacquii.

Thanks PoetJA-1975! That is a really nice comment, and makes the effort more worthwhile. :)

I'm sure Paul will be just as happy as I'm feeling right now :)

hello!

i just installed your hack...very useful and thanks!

have two problem ... can not delete ticket (seen not that possibility), and when will write new ticket comes in title some like that "<b>NOVI SADRZAJI LIBRA</b>" (in every new ticket) "novi sadrzaji libra" is name of one of my forums (threads)??

have vbulletin 3.7 rc-3

some help or solutins?

regards

macc

I agree with Jason, comments like these definately make it worth while and are very much appreciated. Thanks Jacquii.

Sorry Macc, im afraid I dont understand. With regards to cannot delete a ticket, are you sure you have set the correct Usergroup Permissions?

With regards to the second problem, are you able to produce a screenshot so we can identify the problem?

Thanks, Paul.

link to my page www.belaplay.com/vb/libar

you can come ... to my page ... i will give you admin premissions... no problem ..


reg

macc

edit: now guests have prem. to use help desk ... you can use bosss username and pass you can read on chat

have upload picture

From that screenshot it looks as though you are trying to make the title bold and the title field is not set to accept text formatting.

Thanks, Paul.

that is problem ...that comes automaticly <b> and notice name "novi sadrzaji libra"... i did not do anything ... just come up in title box? can you explane how to delete tickets?


reg

macc

edit: now guest have possibility make tickets and full premisions ... just try... please..

macc

ok I will look into that.

With regards to deleting a ticket, if you have set the usergroup permissions correctly then when you view a ticket, under the Ticket Options menu, select Delete Ticket.

Thanks, Paul.

i set all premisions to yes ... for guests and admins ... you can use my another admin nik - bosss and will write pass on evo chat ... please ...

reg

macc

Mac, you need to set the permissions in your ACP:

ACP --> Usergroups --> Usergroup Manager --> Your usergroup (GO) --> HelpCenter Usergroup Permissions

If that doesn't work, try re-uploading all files (overwriting the ones on your sever already) and re-importing the product. Just uninstall the product you have in, before re-importing.

If it's still the same, then you may have a conflicting hack/mod. Therefore, I would like you to disable the plugin/hook system, and see if the problem persists. Edit config.php and add this line right under <?php

define('DISABLE_HOOKS', true);

Do you still have the same problem?

Hi Mac,

I see you have this hack installed: https://vborg.vbsupport.ru/showthrea...ht=SmnLikQuick

There is a compatibility issue, and we are working to fix this.

Thank you for your patience.

yes from this hack comes in title box name of notice with bold codes ... and i can not see delete options in helpcenter ...


regards

macc

I use it in my 3-7 RC2
but it didn't show me the option of departments

What does the hack do that conflicts with this mod? I might be able to help fix it in the next release.

that is some conflict..because i get in title box for helpcenter - bolded name of one of names in notices from another hack ... and can not delete tickets ...come not up in menu -delete !


reg

macc

www.belaplay.com/vb/libar