LOL!! So, you were running the queries for AI talking bot?

You reminded me of similar fate my website met 7-8 months ago. My account was suspended for a week. I can understand your headaches and heartaches... but as everybody has rightly said Move On...

i decided to host with http://www.hostrocket.com and initially opted for only six months package being terrible shaken from my first experieces with a hosting servie but sinve then i have puchased their package for one more year... if you treasure your work and wanna avoid headaches, just check out their packages especially RocketTWO.

Best of Luck

Move On and Relax, ;)

I only ran the script once and bam, suspended. So i called in and after telling their level 1 what i did he said "unfortunately" i cant help you, your account is suspended. I thought how the hell can you suspend my account when after 30 days you guys can?t do right by me? That's what pushed me over the edge, thinking in my head that im getting screwed over and this is how they treat a customer they?ve been wronging.
Out of all the people there, maybe 3 were really pressing for resolve, which was nice and made me feel better. The rest were useless and as far as im concerned were speed bumps on a road to resolution.
Yesterday their apache server was down. I just threw in the towel and let it be.
They don?t return calls, ever! No matter how professional i acted and reasonable, i never got what i wanted, a proper working server package and or tech support.

AS of this exact moment, the server has been running (from what ive seen) well. Hasn?t gone down and maybe they worked the quarks out... maybe. Its only been about 12 hours, at least I don?t have 750+ emails from vbulletin telling me there?s an error with connecting to the sql.

Part of my anger/bitterness is due to their lack of tech support. In any business when you continue to screw up you tend to lose customers. And even if they don?t move (like i haven?t..yet) , customers write long posts showing their misfortune with the company.

Ipower sucks. That's it. I?ve been taught my lesson and now i know. I will never ever tell a client to use ipower, nor will i opt to use it for my own personal sites.

That is why - If you try and run it on a shared server you have no hope ;)

Satan

Shared Hosting sucks - always, no matter where you host.

Had a similiar problem with SiteGround. They kept suspending our account because of vB (which made absolutely no sense). Finally got tired of it and moved over to StartLogic last night (have had no problems other than they got kinda pissed at me for importing the 100,000+ post database on my own...yeah...).

-RD

Update.. As it seems, nothing was resolved. In my FINAL ditch attempt i asked to be moved off the VDECK servers and put on one of my current CPANEL servers.

They advised against it stating they were moving all their clients to VDECK. If the CPANEL move resolves the situation, i would hope they look into it and consider some of the damage they would be causing.

The move over to the CPANEL server was not easy. Easy for me to follow instructions and get it done right on my end. But again, i had to contact IPOWERWEB and walk them through the issues i was encountering (could not connect..) The level 1 tech Mark said everything looks fine, of course it wasnt. So again, running their level 2 techs script (Ben's script) and informing him of the findings (cant find DB), they then resolved it. Is this really that hard for them?

All i ask of them is to make it work.

Ben (level 2 tech and lead at times) stated to me that our server was demanding on their sql due to the # of users and it was a very popular site, he suggested a dedicated server... :rolleyes: ... 450 users? demanding? taxing on the sql? WTF ? I pointed out to Ben that our other site has 5000 users with the same modifications done, and 4x the size of sql db... he squashed that idea. I would hope so Ben :ermm:

I will keep you guys updated on any further findings. I appreciate finding posts that have some decent information, so i hope im providing that to some other users searching on this company.

Hey TSR, I had this EXACT SAME PROBLEM with ipower web starting on July 19th. They never mentioned other vbulletin customers having a similar problem.

Now it's happening again. Same thing, endless time on hold and they tell me it's a problem with a vbulletin script. Vbulletin tells me it's a server problem. I'm tearing my hair out. Sounds like I should definitely move to another host. Did you?

I see several hosts suggested in this thread. Any opinions on which is the best?

+1 with Ipower, they were the worst hosting company I've ever used.

God.. yes, the problems never stop. I was dealing with a rep by the name of Don (supervisor) and Ben (level 2 tech) never mind the countless idiots/drones/pylons that are level 1 customer service reps.
Man, i used to get LIVID calling 2x a day and the CSR would insist they can help me, when really it was always the level 2 techs who would have to. They wasted so much of my time...

Ive even told them about the numerous threads out there about their lack of service, really, they don?t care. They have enough idiots like me still with them.

What you should look into is to see if they swapped out your Cpanel. For some reason on THEIR servers i only have a 90% uptime with cpanel running. Anything else causes 100% downtime, they also blamed my the software (vb)

The other option for me that they offered was to get a dedicated server. Seeing that i have this issue on my one server with 6000 members and on my other with 500 (hundred, yes) at the time i couldn?t see why it would happen on both. Ok, maybe the 6000 user one id understand, BUT, i know people with more users who have less issues.

Maybe it is the software? Maybe there?s a mistake in a hack i implemented? But i would think the issues would be more regular, where as right now they?re sporadic.

Bottom line is, ipower sucks.

Why are you staying with them? This thread has convinced me to switch to someone new.