Yeah, that's what I thought.

I do all of these and I would have remembered any tickets coming through 'once a week' in which the same IP address was resubmitted. It hasn't happened.

How long would it normally take to get access? I sent an e-mail a while ago and am still waiting for a reply.

well all in all, Keep up the good work Steve :)

There are no unanswered requests in the support system. I have responding to all of them today within a few minutes.

[SID-100014-64a33075] and [SID-72149-4cb04388] are just two of them that I still have the emails from, but your already knew this since you do all of these.

No need for the attitude mate, were all only human :)

No attiitude here. I just asked a question and then get called a liar.

Ticket 72149 was sent over a month ago BEFORE we had the current system in place. In it I clearly stated:

There was nothing that said your IP was added to anything - and certainly this had nothing to do with the current system which wasn't in place at that time.

There are no tickets indicating you asked us anything about this issue 'once a week'.

The second one (100014) was answered and resolved exactly 10 minutes after you sent it to us. Most people would be pretty satisfied with that level of service.

I checked the system and those are the only two tickets from you regarding this matter. The other one regarding your lost customer number and password.

Well in the end we cant see what Steve can see, in which case i expect hes telling the truth, but you can be sure he will do his best to help you.

Actually what you did was make an accusation that turned out to be false.