When I installed it the first time, I received an error. It said,

"Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.
Please contact the server administrator to inform of the time the error occurred and of anything you might have done that may have caused the error.

More information about this error may be available in the server error log."

I uninstalled it and re-installed it and got the same error.

Where would I find a copy of the "functions_ranks.php" to copy to my "includes" folder?

You should be able to grab a fresh copy from your vB files on your hard drive?

Excellent, here's a tutorial on how to do old manually: http://vbforos.com/forum/recursos/ti...go-de-usuarios

I currently have the product installed and active. I go into my file manager to do the things that you suggested, but I'm not seeing "admincp/ranks_orig.php" I just see "admincp/ranks.php". I do have "includes/functions_ranks.php" however. I went to see if the display order is showing for the ranks and it is not. What do you suggest?

Were those two files on your server prior to installing this add-on?

admincp/ranks.php & includes/functions_ranks.php? Yes, I believe so. I didn't upload any files myself.

If those files were present before the installation of this add-on, then you should find that you have copies of the originals as well as the modified versions of the originals.

Here is what I recommend doing. Uninstall the product, then delete "admincp/ranks.php" and "includes/functions_ranks.php" from your server. Upload unaltered versions of these two files from your installation fileset on your hard drive to the correct locations. Finally, install this product again. Verify that you now have 4 files (the originals that have been renamed and the modified versions).

I followed your exact steps.

When I went to install the product again, I got the following error:

"Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator to inform of the time the error occurred and of anything you might have done that may have caused the error.

More information about this error may be available in the server error log."

The product shows to be installed. I went and checked the files in the directory and only "admincp/ranks.php" & "includes/functions_ranks.php" are there. Not the other two.

Without knowing the nature of the server errors, I really don't know what to tell you. It sounds like a permissions issue (chmod 777) though.

I'm having a similar issue on vBulletin 4.2.3. The plugin is installed, and I'm receiving no errors, but neither file has been created and as far as I can tell the database hasn't been affected either. It's late now so I'm not able to fiddle around with my file settings, however I'll try in the morning and let you know how I get on.

Edit: Ended up getting the plugin to install but it deleted the contents of my ranks.php and functions_ranks.php files. Not sure what the go there was. Any suggestions?