vb.org Archive - Major Additions - microSUPPORT for vB4

vb.org Archive (https://vborg.vbsupport.ru/index.php)

- Modification Graveyard (https://vborg.vbsupport.ru/forumdisplay.php?f=224)

- - Major Additions - microSUPPORT for vB4 (https://vborg.vbsupport.ru/showthread.php?t=230112)

This will be a great product once you sort out the database problem that I am having like the ones above, look forward to the fix and using this - thanks!

Can I just add, there doesn't appear to be usergroup control, I want certain usergroups to answer certain questions, is that possible? thanks

Am I missing a place to change the priority of a ticket? Other than that awesome addon.

Hi I added the department and product, I also created a ticket.. but when I click my tickets is when i got the last error...

If you got the error I listed above, please upload this file and overwrite the existing one, it will fix the error.

Maria, god bless her hard work, forgot to add the variable to the template register.

Quote:

Originally Posted by shadowedsoul (Post 1930222)

Am I missing a place to change the priority of a ticket? Other than that awesome addon.

I'm using a different approach for ticket priority. Instead to let the user choose priority (99% always choose "Highest"), the priority goes according to usergroup permissions. So if you've a paid usergroup it's normal to assign them highest priority than another free usergroup.

Maria

Quote:

Originally Posted by Steve M (Post 1930233)

...lol... THANK you Steve!! Do you believe in telepathy? When I was enoying my morning coffee before, I was thinking for this bug, and then came to my mind that you most probably didn't liked seeing a bug without to try to fix it:D

Once more thank you for your valuable help.
Maria

Quote:

Originally Posted by MicroHellas (Post 1930299)

LOL, your welcome. Yes I believe in telepathy. I hate seeing bugs and it eats me up if I don't attempt to fix it. I usually don't post fixes but here lately I found that if I provide fixes for other's stuff then good fortune will come my way eventually, no rush for it though. Plus no matter what, without fixing it and at least providing a fellow coder help, when I need help I may not get any.

Again you're welcome, it is now early morning, time for me to go to bed.

Quote:

Originally Posted by taffy056 (Post 1930066)

Can I just add, there doesn't appear to be usergroup control, I want certain usergroups to answer certain questions, is that possible? thanks

Currently not. Maybe in the future I'll setup option to assign technicians per category.
For now you can assign technician permissions to any usergroup you want to reply tickets.

Maria

Quote:

Originally Posted by Charlie98902 (Post 1930045)

Another quick question. I assume that if one user posts a ticket that another user can not see it? Meaning the ticket poster can't see other tickets and such.

Correct. Tickets are private and not public.

Quote:

Originally Posted by Charlie98902 (Post 1930045)

Also is there a way for this to notify you when a ticket poster post replies as a notification? Is that even possible if not current? By notifying I mean like you get a PM it lets you know.

User is notifying by email. The email is configurable at General Options.

Quote:

Originally Posted by Charlie98902 (Post 1930045)

Also in the ticket system is there like a auto prefix? To use an example....A person posts a ticket. The ticket automatically says pending or something till a staff member replies then when a staff member replies it have a prefix like awaiting for more info from user or like that if you get my drift. Kind of like when you would post a support ticket to your server people. I'll post a screenie on that. I hope the screenie helps you understand what I am asking. Now this is using some sort of portal but is used as an example only.

There are 4 predefinied statuses: Open, Hold (means awaiting response), Closed. User can reopen a closed ticket.

Maria

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