vb.org Archive
Page 3 of 9 12 3 45 Last »
Show 40 post(s) from this thread on one page

vb.org Archive (https://vborg.vbsupport.ru/index.php)
-   Modification Graveyard (https://vborg.vbsupport.ru/forumdisplay.php?f=224)
-   -   Major Additions - microSUPPORT (Ticketing & F.A.Q) (https://vborg.vbsupport.ru/showthread.php?t=213180)

mrtroybaker 05-09-2009 05:51 PM
Is there an option to have mads/admins e-mailed or PMed when a user makes a ticket? Or do you have to keep checking over and over.

Love your Mods Marie. Thank you

MaryTheG(r)eek 05-10-2009 03:48 AM
Quote:
Originally Posted by ChrisDoT (Post 1807576)
:confused:

just one simple question, why TWO products, just wondering, you released both in the same week?
Support, Ticketing, FAQ, Requests... all still the same category, or not?

what i think? I think microRequests should merge into microSupport.
...haha.... Don't be confused... I haven't any bad thought replying to your question. Simple I didn't thought to merge these products in one. Actually microREQUESTS, was an old mod that I've developed for my own use. I just changed a bit its code and interface. microSUPPORT is a new module.

That's why I'm always saying "Suggest... suggest". Sometime even simple things are not coming to my mind.

Maria

MaryTheG(r)eek 05-10-2009 03:49 AM
Quote:
Originally Posted by mrtroybaker (Post 1807590)
Is there an option to have mads/admins e-mailed or PMed when a user makes a ticket? Or do you have to keep checking over and over.

Love your Mods Marie. Thank you
When I'll release the next version in the upcoming days, including the functions that I left out, I'll include what you asked for. It's not lot of work to do.

Maria

MaryTheG(r)eek 05-10-2009 10:01 AM
1.- Version 1.1.0 New Features & Bug fixes
  • Fixed the bug where the email didn't sent to client by using mail function instead vbmail.
  • Added attachment option to new tickets and replies
  • Added filtering option to ticket listing (Tech section). Now a Technician can eliminate the amount of tickets by filtering them by Department and/or Product and/or Ticket status.
  • More options in microSUPPORT general options:
  • Different email to user for new ticket than the reply
  • Default email address (Technician) for notifications for new tickets or new replies.
  • Email footer
  • HTML emails to user
  • Email priority
  • User salutation in email
  • Allowed attachment types.


2.- How to upgrade
  • Unzip and upload all files and folders
  • CMOD 777 directory microsupport/attachments/
  • Import product-microsupport.xml checking to overwrite.
  • Set the extra options
3.- Known Bug
  • Javascript check for empty title in new ticket doesn't works

tlwwolfseye 05-10-2009 10:35 AM
Great Mod, but i have a question. MIght sound stupid. :)

How can I delete a ticket ? Because I can only close and view one, but not delete. What do I miss here ? :)

Wolfseye

alqloob alsahya 05-10-2009 10:43 AM
Very beautiful work of Maria :up:
Thank you

MaryTheG(r)eek 05-10-2009 01:47 PM
Quote:
Originally Posted by tlwwolfseye (Post 1807930)
Great Mod, but i have a question. MIght sound stupid. :)

How can I delete a ticket ? Because I can only close and view one, but not delete. What do I miss here ? :)

Wolfseye
You missing something easy. At least as I know, none of Support scripts has this function, as a ticket must remain for history. Closing a ticket is equivalent to deletion. But ok, I can add this feature, is not a big deal:)

Maria

tlwwolfseye 05-10-2009 02:46 PM
Quote:
Originally Posted by MicroHellas (Post 1808043)
But ok, I can add this feature, is not a big deal:)
Maria
That is greatly appreciated. :) Very cool Mod.

MaryTheG(r)eek 05-10-2009 02:53 PM
Quote:
Originally Posted by tlwwolfseye (Post 1808070)
That is greatly appreciated. :) Very cool Mod.
But I'll do it such a way that only technicians can delete tickets. The ticket owner (user) will be still available only to close a ticket. By letting the user to delete a ticket maybe causes problems.

Sofia 05-11-2009 04:27 AM
Thank you Maria. Good mod ;)


All times are GMT. The time now is 03:19 PM.
Page 3 of 9 12 3 45 Last »
Show 40 post(s) from this thread on one page

Powered by vBulletin® Version 3.8.12 by vBS
Copyright ©2000 - 2025, vBulletin Solutions Inc.

X vBulletin 3.8.12 by vBS Debug Information
  • Page Generation 0.01048 seconds
  • Memory Usage 1,745KB
  • Queries Executed 10 (?)
More Information
Template Usage:
  • (1)ad_footer_end
  • (1)ad_footer_start
  • (1)ad_header_end
  • (1)ad_header_logo
  • (1)ad_navbar_below
  • (5)bbcode_quote_printable
  • (1)footer
  • (1)gobutton
  • (1)header
  • (1)headinclude
  • (6)option
  • (1)pagenav
  • (1)pagenav_curpage
  • (4)pagenav_pagelink
  • (1)post_thanks_navbar_search
  • (1)printthread
  • (10)printthreadbit
  • (1)spacer_close
  • (1)spacer_open 
Phrase Groups Available:
  • global
  • postbit
  • showthread
Included Files:
  • ./printthread.php
  • ./global.php
  • ./includes/init.php
  • ./includes/class_core.php
  • ./includes/config.php
  • ./includes/functions.php
  • ./includes/class_hook.php
  • ./includes/modsystem_functions.php
  • ./includes/class_bbcode_alt.php
  • ./includes/class_bbcode.php
  • ./includes/functions_bigthree.php 
Hooks Called:
  • init_startup
  • init_startup_session_setup_start
  • init_startup_session_setup_complete
  • cache_permissions
  • fetch_threadinfo_query
  • fetch_threadinfo
  • fetch_foruminfo
  • style_fetch
  • cache_templates
  • global_start
  • parse_templates
  • global_setup_complete
  • printthread_start
  • pagenav_page
  • pagenav_complete
  • bbcode_fetch_tags
  • bbcode_create
  • bbcode_parse_start
  • bbcode_parse_complete_precache
  • bbcode_parse_complete
  • printthread_post
  • printthread_complete