I don't think anyone would find the nickserv or chanserv commands very hard to use or get to grips with. If I'm not mistaken isn't irc and running your own server on your host server intensive? maybe I'm mistaken.

No it is not very server intensive, but most people wil just use an existing network nad will not go install an IRC server on their own server. Most hosts will not even allow that.

You'd think so wouldn't you? People seem to go dumb in the head when they are forced to learn commands. I've had to walk some of the moderators through the process so many times that sometimes I question weather irc is the right tool for the job -,-.

What I've done is attempt to get these guys on a more "point-and-click" (user friendly) client. There is a good one for the MAC but I've yet to find one on Windows that fits the bill. Until then I'm forced to walk people through the process as the other admins just love to point people that are confused in my direction. :(

While some of the people I'm surrounded by are well-informed, I'm IRC newb. :D

And Brad...Get on the PM. ;)