I would also challenge those individuals who had a negative experience 2, 3, 4 years ago, to not hold a perpetual grudge and to give us a chance to exceed your expectations. Our company has grown and evolved over the past several years. Our product has matured, as have our support capabilities. There are only a very small minority of customers that have experienced problems with our support in the past (for a variety of reasons: some our fault, some not) - the vast majority, 99 out of 100, have been wholly satisfied. Unfortunately, once a person has had one bad experience, they keep coming back to tell the world.

In any case, know that we are always working to provide the best support possible, and with this transition to include PhotoPost vBGallery in our sales-mix, we will be working like crazy to exceed your expectations for support.

So does that reply mean that you don't have any specific problems or recommendations regarding our support?

Regarding ratings, with every purchase we send out a request for customers to submit an evaluation. That's where the "99/100" numbers came from in my post above. If anyone has a problem with our support, we're not going to just leave you hanging - if you need to, you can contact me directly and any issues will be promptly resolved to your complete satisfaction.

Well support is one thing, but to those who are interested to know, Photopost's gallery system is really good, at least that's my opinion cause I have been using it for a while myself. The code works well if installed right. The only thing that I didn't like when I got photopost was it's template system, but it is slowly changing with their new versions and I'm kinda getting used to it by now.

I have always had my support questions answered in a day or less on PP.
It's not as fast as vB.com but they get answered.
I have no experience with vBa Gallery but do use vB CMPS.

Looks like this got off on the wrong foot. Where can users gets support at this moment? How about downloading the product that was paid for? Can you support a product that you are not familiar with yet?

I'm just hoping that there are no changes made to my current VBA licence ... Like the branding free option I purchased.

For now, vbAdvanced Gallery customers can obtain support via this page:
http://www.photopost.com/ppost_contact.pl

Regarding downloading, we have not yet received a customer list from the vBAdvanced Gallery creators. Therefore if we can't confirm customers, we can't deliver software. We expect to receive the list on Monday or Tuesday. We also expect to receive all support threads and posts from vBAdvanced Gallery Mon/Tues and we will import these into our forums. All vBAdvanced Gallery customers will receive a login to access the PhotoPost members area to be able to download the product and post to our support forums.

We are familiar with the product and will become more so over time. We will also be hiring support people who have a great deal of experience modifying and working with vBAdvanced Gallery.

If you already purchased branding free, then you'll continue to have that option. If any changes are to be made to the agreement, we will let you know but we will of course try to be as fair and reasonable as possible.

Looks like we have the first Paid Product advertised on vBulletin.org.

Must be nice to have such privledges. :/

For me, the whole transaction is not looking very professional, from one day to another, nobody's knowing nothing.
Michael P PP developer wrote:We all who own the gallery can only hope the postman is not loosing the CD and Michael will it be possible to integrat it into your systems. :rolleyes:

That was a RECOMMENDATION. ;)

its a damn monopoly photopost grabs vbadvanced takes out the lower cost software. and raises there prices so they now force anyone who wants a good gallery to pay more :( Horrible before vbadvanced went down i was looking at both integrations and i really did like photopost and vbadvanced was a nice product as well. then vbadvanced goes down. and no more 59 dollar option. the 99 dollar photopost gallery jacks up 30 bucks more. and now completely throws me off of photopost. that software in no way is worth 130 dollars. you can get stand alone gallery like coppermine or myegallery for postnuke for free. and they got the same type of **** going on batch uploads permissions systems ratings all that jazz.

its cool to ask for cash for your software when its well supported and offers alot to the web but its a gallery 60 bucks should be standard pricing for it at most. and you would make more sales. 130 for a gallery is crazy 100 bucks alone was on the steep side as well.. difference between photopost (130) and vbulletin ( 150) Vbulletin has a huge community working to improve and always add to there existing product. tons of featutres your not gonna get with a photogallery... photopost has a picture gallery and a few features you can get with free galleries.. i dont know what to think but the rasing of the price made me not like this company one bit