I have this as well

Plus

I have setup a category assigned an admin

Now I would assume that this function is here so when that category is sellected that admin would have the ticked assigned to them

however even if a category is selected by the person raising the ticket its still sits in the system as unassigned

If im on the wrong track here can you please explain the usage of categories

Thanks in advance

He seems to have put this hack on the back burner.. But I cant complain.. He has been releasing features for the estore left and right.. If you end up figuring out the problem though, I am still having the issue.. :(

I found some radio buttons to close it just scroll down in the thread but yeah the button by itself with no name is dangerous seeing how it deletes the ticket

still no joy with assigning the ticket to the category admin though

and as a few others have requested some sort of notification that a ticket is created would be good

PM would be the best but email would do

Great hack but could be an Awesome one with a little polishing

Yea.. I wonder if that is like that for everyone..

But as for your category issue.. I think that you have all tickets unassigned by default.. There needs to be a notification pm for this and it would rule.. And if a specific category is selected, it would be cool if it either a) defaulted to a user and b) radomiz or cycle through a usergroup...

That would be sweet...

Thanks for the heads up on where I can reassign these tix.. I will just keep the delete option off for the mods.. and I wont have to worry about the delete button

The delete button appears, but the value/text for this button is blank. Where would I go to correct this?

-see attached image-

Are there any screenshots for this?

I've corrected this problem by removing "$vbphrase[support_delete_selected_tickets]" and replacing it with "Delete"

Brilliant.. Just a missing phrase... I'm learning

To fix it another way, just add a phrase

Phrase Type: vBSupport Phrases
Product: vBSupport System
Varname: support_delete_selected_tickets
Text: Delete Selected Tickets

Staff notification is a must imo
Is this going in at anytime?

Maybe you should slide that question in at the ebux thread... haha

He has been living there for awhile. I wouldnt expect much on this project until that slows down.