i have installed this hack and have set it to be a helpdesk for all topics like pc as well as forum bugs, but i would like to make a suggestion for a future idea, if other people use this hack in this way, would it be possible to make it make a automatic post in a forum saying a member is asking for help, please proceed to the helpdesk and see if you can resolve their problem.

think this will make a super hack even better if thats possible.

PS does anyone have a guide on how to use this, what each thing does, that members can read - iam about to do one myself if i find a spare 5 mins.

Nevermind, it's IE specific and I figured out the problem. I'll release an update here shortly with instructions on how to fix the problem.

If you look up at the information about this modification then you will see the following:

How-tos:
Giving Access to the Departments and Usergroup Settings
Usergroup Settings
Managing Departments


Is this what you are looking for? Or are you looking for a user guide? One assumes that such a system is straightforward to submit a question, but if you really need a user guide then I don't believe there is one.

EDIT : Dismiss, I got it to work after doing another complete uninstall/re-install :nervous:




Ok, did that. Made a little difference. But now I get this error when I try to re-install 1.54.

Invalid SQL: ALTER TABLE `vb3_usergroup` ADD `ticketpermissions` INT(10) UNSIGNED DEFAULT '0' NOT NULL
mysql error: Duplicate column name 'ticketpermissions'

mysql error number: 1060

Date: Wednesday 09th of March 2005 01:47:14 PM
Script: http://****/VB/admincp/helpdesk_inst...install&step=4
Referer: http://****/VB/admincp/helpdesk_inst...install&step=3

Thanks WhSox. I have the same thing, but I was happy to live with it, considering I'm not in and out of user permissions. It is merely a cosmetic afterall. However, fixing this would be excellent.

You're fine. The install has ran everything that it really needs to run. If you still need to do the template edit to add it to your navbar change the step=4 to step=5 in the url. Then you'll be fine. Your helpdesk should be running fine now.

Ok, I have fixed the problem with the Usergroup Settings page in IE where it moves down half the page. To fix this problem it's rather simple.

1. Upload helpdesk_install.php to your admincp folder and run it.
2. Click on a link that says Install Templates.

You're done, don't go through any other steps, if you do then it will give you database errors.

Warning: This will update any HelpDesk templates. If you have made any changes save them first and then run this to prevent problems.

Lovely .. that did the trick .. thanks .. :)

I cant find 2. Click on a link that says Install Templates. on the helpdesk_install.php, where is it actually?

Im using 1.54 now, is it Updates/Adds Templates?

Example