upgrade with no proms...thanks :rolleyes:

Great work bro

Will install this tomorrow, but will already click install ;)
Great work

Greetz

thank u for the very nice hack,,,
i have some quistion plzzz::

1- How can I turn of the private message for the support system (when there is a reply)
2- How can I make the post more then 5000 letters
3- i got this error if i enable the attachment to any usetgroup

no body gonna reply to us ???

When i try to add Catagorys i get.

You are not authorized to manage ticket categories.

When i try to send a new ticket i get.

You are not authorized to create tickets.

I tryed the send ticket with a user (Not Admin) and still get the same.

Any suggestions.

I am using vb 3.5.3

Go to your admincp, and add in your usergroup the right to make changes :)

Sorted Thanks.

Is their a way for it to tell you how many tickets are still open or new next to the relevent text i.e list all tickets, list new tickets, List open tickets etc so it is easier to see if their are tickets awaiting help?

@ CMX_CMGSCCC

Can I change this so the bit in the Navbar says SWS Support.?

Thought id ask before doing it.

Thanks
Derek

this is an amazing hack and its perfect for my site.

however if anybody could do a little extra code for me id be very grateful.

ill use an example: lets say there are 4 usergroups assigned to be working the support system. 1, 2, 3 and 4. in each group lets say there are 3 people. so thats 12 people working the support system. my question is how do you set it up so that when somebody opens a ticket for usergroup 2 then the ticket is automatically sent to one of the users in that group instead of each ticket having to be assigned indvidually.

if that cant be done how would i set it up so that the drop down menu displays which user group each support group member is part of. or even better - rather than having to go into each ticket individually to asign it - could i set it up so that a drop down box displaying the members in each support usergroup would be shown on the ticket title area and then mass processed by clicking assign at the bottom of the page

does any of that make any sense????

hi,

when someone submits a ticket can it be set so the admin or a Mod gets a P.M informing that a Support ticket has been submitted.
Also when a ticket is assigned to a Mod, this could do with a P.M informing the Mod.

I thought as it was P.M Bassed it would do it as std, but i have tested it with a test username and it does not send a P.M

i have a bit of a style problem.

on the vbsupport main page ( forum/vbsupport ) the list where the tickets appear is black because the code uses the table border for the colour. i need to keep the table border black otherwise the skin looks stupid so ho do i change where the vbsupport calls the colour from. (if that makes sense)