Duhhh! forgot to add usergroup setting in do departments :o

Seems to work great now :)

Awsome hack, I'll await for the next version full of features :)


Thank You!

When installing it via the helpdesk_install.php file you should have had a step that was template modifications. You need to add that to the navbar. I think that's what you're looking for.

WhSox21,

On the new feature, is it possible to add a check box to resolve/unresolve ticket on quick reply?

Thanks again WhSox21 & gldtn . Tough nite for me lost track in what to do :sleep:

I got 1.53 and 1.54 is not much new in it right other than that install script like u say but not anything else until u make the new version right. :lick:

Remeber to donate any change u have for anyone that does coding here it makes a diff. if u like it give some or it may go to being a buy item. Give anything even sparechange to keep these guys going :banana:

Yea but the next version won't be out until after this weekend most likely. I have a long weekend ahead of me! :lick:

Best wishes!!! don't rush, take your time :), I'll rather have a working hack than an buggy one :D

We got no hockey but we do got this awsome software... I guess there is something to live for.

Lot of updates. nice action.

Hi WhSox21

Great mod... thanks for this.

One thing I noticed after a fair amount of testing is that the Ticket System Permissions are based on the vB Primary Usergroup and not any of the vB Secondary USergroups.

I don't wish to allow accecss to the ticket system to all registeredmembers of my board, but just to those members who I have added in anadditional secondary usergroup. However, the ticket system doesn't accept/abide by the permissions of secondary usergroups.

Also... and more importantly... not all my SMods will be Ticket Gurusand I therefore need to create a new secondary usergroup whichwill contain those who can reply, resolve and take ownership oftickets... the thing is, the system won't accept those usergrouppermissions and I can't do this unless I set those peoples primaryusergroup as "Ticket Guru" - and I don't want to do that.

Have I got this wrong? Is there a way around it...?

Ta

You are 100% correct in this testing. I believe I stated that it was based on primary usergroups in the past, if I didn't I'm sorry and it was intended. I've yet to see interest in this secondary usergroups, but now that I've seen this I will program it for the next version. It takes a lot more work due to the fact that I have to do this without file edits. I basically have to reinevent the wheel by doing what vBulletin already has. Anyways, I'll make sure this is a feature in the next version. As for your moderators, this would give them the ability to show the links on the left but not actually use them. To be honest, this will probably be the first release before any new features are added as people may report this as a 'bug', although it is not because of how it is programmed. It shouldn't be a ton of work to change this around to check to see if users have this access. The way it will work though is with any usergroup they are apart of it will give that user access to certain things based on the highest usergroup's ability. So for example, if the primary usergroup does not have the ability to create tickets but a membership usergroup does, it will still allow them because they are apart of that usergroup. Sorry for all the attempt at the explanation but I'll do my best to get this out soon. I understand this is a need feature, not only for you but for myself :nervous:.

Thanks for showing intrest in this and letting me know someone actually has tested this extensively as this shows me there aren't many bugs how I coded the conditionals. I really appreciate the work done to prove this! :surprised: