I just get this when I try to import the product

XML Error: syntax error at Line 2

anybody help

Actually after trying again I'm now getting the following:

XML Error: xml declaration not at start of external entity at Line 1

Please can somebody try and help asap.
I need this implementing asap and had been hoping to get it done today :(

my you get quick help around here :confused:

Sometimes you get what you pay for.

I can't think of anything i did except for upgrading to 3.5.4

it just isn't picking up "rightcolumn"
the footer and header are correct . .but the templeate right_column doesn't seem to be picked up.

any thoughts?

www.gethighered.com
if you wanna take a look.

Thanks

is the plugin showing as active? It appears to be adjusting the templates correctly, but just not calling the template for the column, which is why I think it is probably the plugin has been deactivated or unintentionally uninstalled. Try reinstalling the plugin ensuring you set it to 'allow overwrite' = yes. Make sure you use the right plugin too as they are different for the two columns.

Do you mean product as opposed to plugin?

Yes, I reinstalled the right plugin with "overwrite" checked, but nothing.
Other templates get pulled in correctly..

other thoughts?

I'll try to recreate the template with a new name.

Sorry, yes the product for overwriting, but installing the product will have produced a couple of plugins in the plugin manager.

Creating a replacement template won't work without going through the plugins and changing all the references to the new template name.

found it.. . another product messed up the right col.

Thanks for your help

not a problem, just glad you got it sorted.