Ok I did that but I do not see how I able to do this part . I went to admincp --> Usergroups--> Usergroup Manager--> Administrators , Moderators & Super Moderators--> Edit Usergroup (id=5,6,7) and only saw these options

Usergroup: Administrators (id: 6)
Usergroup Options
General Permissions
Forum Viewing Permissions
Post / Thread Permissions
Attachment Permissions
Poll Permissions
Picture Uploading Permissions
Private Message Permissions
Calendar Permissions
Who's Online Permissions
User Reputation Permissions
User Note Permissions
Administrator Permissions

But I did not see the Can create ticket or anything like it

Are you reading the whole posts? Read this post:
https://vborg.vbsupport.ru/showpost....&postcount=242

That's how you get access the one under that post is how you give usergroups access:
https://vborg.vbsupport.ru/showpost....&postcount=243

http://img209.exs.cx/my.php?loc=img209&image=16uq.png
http://img209.exs.cx/my.php?loc=img209&image=25hh.png
http://img209.exs.cx/my.php?loc=img209&image=32st.png
http://img209.exs.cx/my.php?loc=img209&image=47oz.png

I really have no clue at this I can not see anything change here. unless my IE is not letting see it but it would of left empty space or an X :disappointed:

It's on the helpdesk.php file not in the AdminCP. Try going to HelpDesk.php but make sure your usergroupid is in the list.

:o :o :o

Oh I feel so dumb for this and thanks for the help u been given all day

This is the link and it been in front of me all day :o
U will be getting some $$ in paypal

No problem. Not necessary but would be much appreciated! ;)

few more little question were is the navagation or should I say the button so some one can click on the Help Desk I do not see it in my forum , or is it that I have to make Departments is that like adding a Category to forum or is it I am not quite under standing this. I do see this in other forums like nav button and one in dropdown[addon] I can not see it in my forum unless thier is a step that I need to make so I can see it. I gave permission to create for Admin.--SupMod--Mod--RegU. that was all and I do not see button so members can access helpdesk?.

Hello everyone.. I've just done installing this hack, and everything went smooth.. I gave my usergroup access and set departments to the helpdesk.. I've also tested it out by applying some tickets and works fine.. but I cannot see the ADMINISTER colum on the leftside menu bar.. All I see is HELPDESK >> Helpdesk Options >> User Controls, did I miss something?

I'm using vB3.0.7

Thanks!

WHSox21,

Seems like you forgot a small thingy on install...

On line 824 of the install script:

It reads:
$query['new'][] = "CREATE TABLE IF NOT EXISTS `ticketdeleted` (

Should be?:
$query['new'][] = "CREATE TABLE IF NOT EXISTS `" . TABLE_PREFIX . "ticketdeleted` (

:o Updated the zip and version number.