First off what exactly is this for? This option is to give certain usergroups the ability to manage the departments and usergroup settings. Once a usergroup is given access then there will be two links on the left hand side once you access helpdesk.php. Here is how you go about doing this:

1. After you installation, you will head to your AdminCP directory.
2. Goto vBulletin Options and find HelpDesk at the very bottom and edit its settings.
3. Once you've done this click you will see a title that says: "Usergroups With Department Access and Usergroup Settings". Enter in the usergroup ids which you want to give access to managing the departments and usergroup settings. Separated by commas!

The usergroups that are part of the ones you added to the list will not see two new links on the left hand side which will be: "Departments" and "Usergroup Settings".

Now we're done with that part!

Usergroup settings. OK this is one of the most important sections. This is where you're going to limit the usergroup's settings based on their ability to do actions in the helpdesk. It's fairly simple to understand but here is what I would recommend setting for a few of the usergroups:

Any usergroup that you just want the ability to create tickets and not manage anything. This would be usergroups such as Registered Members. I would set the settings to something like this:

Registered Users:
Can Create Tickets - Yes
Can Edit Tickets - Yes
Can Delete Tickets - Yes
Can Resolve Tickets - Yes
Can Unresolve Tickets - Yes
Can Claim Ownership of Tickets - No
Can Unclaim Ownership of Tickets - No
Can Edit Any Ticket - No
Can Delete Any Ticket - No
Can Resolve Any Ticket - No

Moderators:
Can Create Tickets - Yes
Can Edit Tickets - Yes
Can Delete Tickets - Yes
Can Resolve Tickets - Yes
Can Unresolve Tickets - Yes
Can Claim Ownership of Tickets - Yes
Can Unclaim Ownership of Tickets - Yes
Can Edit Any Ticket - No
Can Delete Any Ticket - Yes
Can Resolve Any Ticket - Yes

Administrators:
Can Create Tickets - Yes
Can Edit Tickets - Yes
Can Delete Tickets - Yes
Can Resolve Tickets - Yes
Can Unresolve Tickets - Yes
Can Claim Ownership of Tickets - Yes
Can Unclaim Ownership of Tickets - Yes
Can Edit Any Ticket - Yes
Can Delete Any Ticket - Yes
Can Resolve Any Ticket - Yes
Can Unresolve Any Ticket - Yes

You can set this to how you desire but they will need to be set for each usergroup. After the installation every usergroup will be set to 'No' for every option.

Unregistered Users - You cannot yet allow unregistered users to create tickets. This will be released in a future version!

Departments, what is this section for? Well this is where you will create and manage your departments. The usergroup setting in this area is for usergroups who have access to manage the departments not the usergroups who can create tickets for that department. These usergroups should once again be seperated by commas. The display order is for just that. Which order you would like the departments to be displayed when they are in the drop down menu. That's basically all you need to know for this section.

Would u like to see my forum and see what I did wrong cause I still can not figure it out I do have the Helpdesk in vb. options but I do not see how to set it up pass the edit

Usergroups With Department Access and Usergroup Settings
Which usergroups would you like to give access to managing the departments and usergroup settings? (Seperated by commas. Example: 5,6,7)

I set it up as 1,2,5,6,7

I do not see or really know where to find that list u provided I give u access and then u may tell me if is installed properly.
http://www.theundergroundsource.com...incp/index.php?

pm me

I sent you a reply earlier saying you need to install the tables. You have still yet to run the install file. Read the text file provided with the zip file.

excellent work! thanks for sharing!

It wounld not let me install step 3 it keeps on bypassing it I uninstalled it but I get error in step 3 that as well so I do not know what to do other than use my back up and start from their. :o

What's it say when it keeps bypassing step 3? All of the steps are required and you should have no problems unintsalling / reinstalling. If you get an error uninstalling then that means you're good to go by installing. If you the get an error installing uninstall again and reinstall. It will eventually run smoothly.

WhSox21
this what i see do I click on 1 then it goes to 2 and it suppose to go to 3 but it skips and goes to 4 then 5,6 or do I just click on
"Click here to begin the installation process -->"
Preview
http://img45.exs.cx/my.php?loc=img45&image=test0pv.png

You do exactly what that says:
"Click here to begin the installation process -->"

That will begin the installation process for you. I've checked the code and it's all correct for the installation and I've yet to have anyone else have this problem?