vb.org Archive - Major Additions - microSUPPORT for vB4

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vb.org Archive (https://vborg.vbsupport.ru/index.php)

- Modification Graveyard (https://vborg.vbsupport.ru/forumdisplay.php?f=224)

- - Major Additions - microSUPPORT for vB4 (https://vborg.vbsupport.ru/showthread.php?t=230112)

vikris

04-02-2010 09:49 PM

Weird, I have installed the product and Vbulletin tells me that I have not permission to view the helpdesk. Is there anything that I'm missing here?

P.S. It gives me: * Login or Register to be able to use our Ticketing HelpDesk!

vikris

04-03-2010 12:23 PM

Problem solved, forgot to setup user group permissions. Silly me. :)

Is there a way to setup a widget for FAQ on the CMS page that is content.php?

Is there a way, when guest wants to send a question, not to register, just to send the question with a mandatory field for the email of the guest who sends the question?

Thanks in Advance!

Mrwill

04-05-2010 06:35 PM

Quote:

Originally Posted by Mrwill (Post 2013483)

Is it possible to post a forum topic of every ticket? (Like Helpcenter)

I guess the answer is no ?

Quote:

Originally Posted by Mrwill (Post 2013498)

I receive the below error

Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.
Please contact the server administrator, webmaster@internetforce.org and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log.

Problem fixed...I thought CHMOD was done. Thanks!

Verionia

04-06-2010 04:34 PM

Why doesn't it look like the pics in the demo? I thought these were free mods?

Dan Clark

04-10-2010 03:28 PM

Maria,

Hi. Everything installed fine and I'm looking forward to using this excellent tool. However when I attempt to enter a new ticket, I get this error:

Quote:

Warning: mysql_num_rows(): supplied argument is not a valid MySQL result resource in [path]/microsupport/includes/functions.php on line 420

Steps to reproduce:
1) Click "New Ticket".
2) Enter simple Title and Description.
3) Click "Submit"

Expected Result:
Ticket Created.

Actual Result:
Error listed above.

I'm using vB V4.0.3.

Any idea why this is occurring?

Thanks and regards,

Dan.

MaryTheG(r)eek

04-10-2010 04:57 PM

Quote:

Originally Posted by Dan Clark (Post 2018980)

Maria,

Hi. Everything installed fine and I'm looking forward to using this excellent tool. However when I attempt to enter a new ticket, I get this error:

Steps to reproduce:
1) Click "New Ticket".
2) Enter simple Title and Description.
3) Click "Submit"

Expected Result:
Ticket Created.

Actual Result:
Error listed above.

I'm using vB V4.0.3.

Any idea why this is occurring?

Thanks and regards,

Dan.

Why I thought that I've corrected it before release. It comes from function getRecordById, because most probably are you using other database than MySQL.

Please try the attached file and let me know if it works.

Maria

MaryTheG(r)eek

04-10-2010 04:59 PM

Quote:

Originally Posted by Verionia (Post 2016889)

Why doesn't it look like the pics in the demo? I thought these were free mods?

Yes, they were from the Free version, but the zip file for download is the full version. Have no time to get new screenshoots.

Maria

Amit86

04-10-2010 06:06 PM

I have been using this great addon for a month now, its great.
Wanted to thank you personaly for the hard work!
If I could add more suggestions you might missed or things you havent tought of it would be the following:

Filter tickets by poster
Search tickets
Mass close tickets (using radio buttons)
the ability to "assign" a ticket to a certain technitian
statistics of products\departments
make permissions per department, only permitted allowed to view\close ticket per department
Limit poster to X open tickets
add more status's and the ability to change status ourselves
Email all related repliers in a ticket when it was replied (like Starred tickets)

Thanks again!
Amit:)

Dan Clark

04-10-2010 08:45 PM

Quote:

Originally Posted by MicroHellas (Post 2019049)

Maria,

That was FAST work! It worked PERFECTLY! :D :up: :up:

Many thanks!!!

Regards,

fluidswork

04-11-2010 04:30 AM

Great idea ...........

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