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-   vBulletin 3.0 Full Releases (https://vborg.vbsupport.ru/forumdisplay.php?f=33)
-   -   HelpDesk v1.63 (https://vborg.vbsupport.ru/showthread.php?t=77155)

WhSox21 03-07-2005 05:00 AM
Quote:
Originally Posted by JayJ
The upgrade script doesn't like upgrading at all. It's telling me that I have a duplicate entry... As below:

Code:
Invalid SQL: INSERT INTO phrase (phraseid, languageid, varname, text, phrasetypeid) VALUES (NULL, '0',  'settinggroup_helpdesk', 'Help Desk', '5000')
mysql error: Duplicate entry 'settinggroup_helpdesk-0-5000' for key 2

mysql error number: 1062

Date: Monday 07th of March 2005 01:53:23 AM
Script: http://www.***.com/forum/admincp/helpdesk_install.php?do=upgrade&step=3
Quote:
Originally Posted by WhSox21
There's nothing wrong with it. The upgrade process is only needed to upgrade from version 1.0.x to version 1.5.x. Your HelpDesk should be running fine still even if you just did that. Just don't try to run the install anymore and you should be fine. Like in my post before yours, it says just over-write the helpdesk.php file.
https://vborg.vbsupport.ru/showpost....&postcount=215

JayJay 03-07-2005 05:03 AM
Ah thankyou. I really should have read that before jumping the gun in posting. Very good addition, thanks a lot.

WhSox21 03-07-2005 05:06 AM
Quote:
Originally Posted by JayJ
Ah thankyou. I really should have read that before jumping the gun in posting. Very good addition, thanks a lot.
No problem. I really need to make an FAQ section in my initial release post to answer questions like that. :o

JayJay 03-07-2005 05:08 AM
Just throw it in the Install readme, or you could create an individual Upgrade Readme with it in. Afterall, that's where people tend to look first (or at least where they should look!), or where they look when they occur problems.

Slave 03-07-2005 07:35 AM
Quote:
Originally Posted by WhSox21
Try this file to fix your delete problem. I tested it and it worked for me so let me know if it works for you.
Works fine now .. thanks! .. :)

ESADCG 03-07-2005 10:45 AM
Just upgraded. Went well, no issues.
One question though. When adding departments, the usergroup setting. . .
I guess that is for assigning departments to a specific usergroup?
For now I have set them to group 2, for registered members.

Does this sound right?

Also, a couple wishes.

1) When first submitting a ticket, and it appears in the list. The link beside the ticket says (Edit Reply) shouldn't it say "Edit Ticket" and then for replys it would say "Edit Reply".
2) Would be nice in the ticket list if bbcode, and html settings for users names were displayed. :)

shadiguy1 03-07-2005 11:49 AM
no usergriups in departments is whom you want ot have access to see the help ticets that your members have posted.

LEAD_WEIGHT 03-07-2005 03:10 PM
Upload helpdesk.php to the forum root.

Upload admincp/helpdesk_install.php to the admin control panel directory.

Run the helpdesk_install.php file in the admin control panel directory.

If you've had this helpdesk installed before choose upgrade, otherwise choose install.

Make sure you edit the settings here:
AdminCP -> vBulletin Options -> Help Desk

Then make sure you create a department here:
helpdesk.php?do=departments

1. I uploaded the helpdesk.php to my forum root.
2. I upload admincp/helpdesk_install.php to the admin control panel directory.
-> /public_html/forums/admincp/helpdesk_install.php/
3. I ran the helpdesk_install.php file in the admin control panel directory.
4. click enter on each step
5. deleted helpdesk.php from file manager
6. ?? Then make sure you create a department here:
helpdesk.php?do=departments what or how I do this cause I do not see the button for file manager. :disappointed:

computer1 03-07-2005 03:58 PM
when you go to your board lok after helpdesk text puch that buttom
then lock to your left said under help desk alternativ that you can se
departments and user group setings puch departments and their you can tapy in that.

WhSox21 03-07-2005 04:20 PM
Quote:
Originally Posted by LEAD_WEIGHT
Upload helpdesk.php to the forum root.

Upload admincp/helpdesk_install.php to the admin control panel directory.

Run the helpdesk_install.php file in the admin control panel directory.

If you've had this helpdesk installed before choose upgrade, otherwise choose install.

Make sure you edit the settings here:
AdminCP -> vBulletin Options -> Help Desk

Then make sure you create a department here:
helpdesk.php?do=departments

1. I uploaded the helpdesk.php to my forum root.
2. I upload admincp/helpdesk_install.php to the admin control panel directory.
-> /public_html/forums/admincp/helpdesk_install.php/
3. I ran the helpdesk_install.php file in the admin control panel directory.
4. click enter on each step
5. deleted helpdesk.php from file manager
6. ?? Then make sure you create a department here:
helpdesk.php?do=departments what or how I do this cause I do not see the button for file manager. :disappointed:
Hopefully you really deleted install_helpdesk.php and not helpdesk.php. In my next post I'll explain how to give usergroups access to the department settings. Thanks for the help trying to help other people guys! ;)


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