vb.org Archive - Major Additions - microSUPPORT for vB4

vb.org Archive (https://vborg.vbsupport.ru/index.php)

- Modification Graveyard (https://vborg.vbsupport.ru/forumdisplay.php?f=224)

- - Major Additions - microSUPPORT for vB4 (https://vborg.vbsupport.ru/showthread.php?t=230112)

thank u Maria
can i tranz it for arabic ?

Quote:

Originally Posted by E.T. (Post 2006962)

Hi,

Is it possible to hide the HelpDesk button in the NAVBAR for users who are not allowed to create tickets ?

So that only users in a special membergroup are seing the HelpDesk button.

thanks in advance.

Regards,
Marcel

Could someone please answer this ?

Quote:

Originally Posted by ysam (Post 1975663)

I found a bug that at least in my system exists. Every field that uses getRecordById() fails badly. I can't figure out why you are using direct mysql functions only in that function.

Anyway if anybody has problems not displaying Departments, Products and posters etc.. This is what you have to do.

in microsupport/includes/functions.php

replace

Code:

// Get record by Id

function getRecordById($tablename, $id, $rowname = 'id')

{

  global $db, $vbulletin;

  $result = $db->query_read("SELECT * FROM ".TABLE_PREFIX."".$tablename." WHERE ".$rowname."=".$id." LIMIT 1");

  if(!$result) return array ("id" => 0, "name" => '');

  if(mysql_num_rows($result) == 0) return array ("id" => 0, "name" => '');

  $ret = array();

  while($row = mysql_fetch_assoc($result)) {

    $ret = $row;

  }

  mysql_free_result($result);

  return $ret;

}

With..

Code:

// Get record by Id

function getRecordById($tablename, $id, $rowname = 'id')

{

  global $db, $vbulletin;

  $result = $db->query_read("SELECT * FROM ".TABLE_PREFIX."".$tablename." WHERE ".$rowname."=".$id." LIMIT 1");

  if(!$result) return array ("id" => 0, "name" => '');

  if($db->num_rows($result) == 0) return array ("id" => 0, "name" => '');

  $ret = array();

  while($row = $db->fetch_array($result)) {

    $ret = $row;

  }

  mysql_free_result($result);

  return $ret;

}

This is for 4.4.2 free version.

-Yiannis

thanks buddy, solved my problem

1.- Version 4.6.0 *** NEW FEATURES ***

Predefinied Replies
Add a Ticket to F.A.Q (even to multiple categories)
Technician's emai address for notification moved from General options, to Departments. So now, you can assign per Department, as many email addresses as you like, to be informed for the new tickets and/or replies
Technician's email reply to member, now contains the reply text.
Fixed all reported (in my site) bugs.

2.- Upgrade to 4.6.0 from 4.4.2

Download and unzip microsupport.zip
Upload support.php to destination, overwriting the old one.
Import product-microsupport.xml checking to overwrite

Please note that support is limited to installation issues only!!

Is it possible to post a forum topic of every ticket? (Like Helpcenter)

I receive the below error

Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.
Please contact the server administrator, webmaster@internetforce.org and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log.

Quote:

Originally Posted by Mrwill (Post 2013498)

Have you cmod 777 the folder microsupport/attachments ?

Maria

Thanks Maria for the update, I love your product :D. Working fine on Soporte - vBHispano- vBulletin en Espa?ol ;)

It would be great to include a feature that allows editing of messages. :rolleyes:

Thanks again
Best regards.

My custom style didn't seem to work on the microsupport pages. Adding

HTML Code:

{vb:raw headinclude_bottom}

right before

HTML Code:

</head>

in the

HTML Code:

microsupport_main

template fixed this.

X vBulletin 3.8.12 by vBS Debug Information
Template Usage: (1)ad_footer_end (1)ad_footer_start (1)ad_header_end (1)ad_header_logo (1)ad_navbar_below (2)bbcode_code_printable (3)bbcode_html_printable (3)bbcode_quote_printable (1)footer (1)gobutton (1)header (1)headinclude (6)option (1)pagenav (1)pagenav_curpage (4)pagenav_pagelink (1)pagenav_pagelinkrel (1)post_thanks_navbar_search (1)printthread (10)printthreadbit (1)spacer_close (1)spacer_open Phrase Groups Available: global postbit showthread	Included Files: ./printthread.php ./global.php ./includes/init.php ./includes/class_core.php ./includes/config.php ./includes/functions.php ./includes/class_hook.php ./includes/modsystem_functions.php ./includes/class_bbcode_alt.php ./includes/class_bbcode.php ./includes/functions_bigthree.php Hooks Called: init_startup init_startup_session_setup_start init_startup_session_setup_complete cache_permissions fetch_threadinfo_query fetch_threadinfo fetch_foruminfo style_fetch cache_templates global_start parse_templates global_setup_complete printthread_start pagenav_page pagenav_complete bbcode_fetch_tags bbcode_create bbcode_parse_start bbcode_parse_complete_precache bbcode_parse_complete printthread_post printthread_complete
Messages:

Phrase Groups Available:

X vBulletin 3.8.12 by vBS Debug Information
Page Generation 0.01400 seconds Memory Usage 1,747KB Queries Executed 10 (?)
More Information
Template Usage: (1)ad_footer_end (1)ad_footer_start (1)ad_header_end (1)ad_header_logo (1)ad_navbar_below (2)bbcode_code_printable (3)bbcode_html_printable (3)bbcode_quote_printable (1)footer (1)gobutton (1)header (1)headinclude (6)option (1)pagenav (1)pagenav_curpage (4)pagenav_pagelink (1)pagenav_pagelinkrel (1)post_thanks_navbar_search (1)printthread (10)printthreadbit (1)spacer_close (1)spacer_open Phrase Groups Available: global postbit showthread	Included Files: ./printthread.php ./global.php ./includes/init.php ./includes/class_core.php ./includes/config.php ./includes/functions.php ./includes/class_hook.php ./includes/modsystem_functions.php ./includes/class_bbcode_alt.php ./includes/class_bbcode.php ./includes/functions_bigthree.php Hooks Called: init_startup init_startup_session_setup_start init_startup_session_setup_complete cache_permissions fetch_threadinfo_query fetch_threadinfo fetch_foruminfo style_fetch cache_templates global_start parse_templates global_setup_complete printthread_start pagenav_page pagenav_complete bbcode_fetch_tags bbcode_create bbcode_parse_start bbcode_parse_complete_precache bbcode_parse_complete printthread_post printthread_complete
Messages: