Same issue here as Powerful_Rogue

Seems when I started another project I wasnt as careful as I thought I was and it mucked up a lot of phrases. (Transferred them to another product) Meaning the phrases did not export within the product.

Anyway, I'm not entirely sure whether I have caught all the phrases, so if anyone would be willing to try this product and tell if any further phrases are still missing and I will do my best to get everything back to normal.

I appreciate your patience.

Thanks, Paul.

Thanks, that seems to have fixed most of them, but I found a couple;

ADMIN CP > HelpCenter> Department Management > Add New Department/Edit > Update returns Can not find phrase helpcenter_acp_redirect. It still works fine though.

Additionally, ADMIN CP > Usergroups > Usergroups manager > Edit user Group X

Can Manage Tickets
*BLANK*
Can Close Any Ticket

EDIT:

Also, when adding a new ticket, there is no Priority before the : Low/Medium/High.


EDIT 2:

I also now get a db error when I try to create a new ticket. it says the table helpcenter_department doesn't exist, it does. I have prefixes on my tables, so maybe that's causing the issue. Also, when I deleted all my departments, there is still a blank drop down box when adding a new ticket

vBulletin Options > [Also a blank line in the menu]

Further update, try this one guys and let me know.

With regards to the DB error, remove previous version and import this as fresh.

Thanks, Paul.

The phrases are fixed, but the DB error is still occurring for me.

I uninstalled the old product and checked the tables were dropped, they were. I installed the new product and the tables are back, but it still comes up saying it doesn't exist. The table it says doesn't exist, doesn't exist, as it doesn't have the prefix I've assigned it (it's databasename.helpcenter_department instead of databasename.prefix_helpcenter_department). If anyone else with table prefixes could post saying if they're getting errors too, or even if it's working for them that would help.

Is it possible for me to test on your website?

Thanks, Paul.

Fresh install and was surprised to find everything is disaray. Read through and see there were some small complications. Will wait until things are back in sorts.

Thanx for a great modification.

I have updated the original download to include the latest product file to fix a few errors I made.

With regards to your problem Irish, I have uninstall and re-install the HelpCenter product on PaulSonny.com and it worked without any Database Errors so i'm wondering if its something your doing. Can you provide me with a link?

Thanks, Paul.

In ACP > HelpCenter Main Settings I do not see any options to set up any departments. Maybe some place else?

NM see there is also a Help Center in the left menu. Can you possibly make all the configuration options in 1 location?