Cloudrunner |
06-18-2005 11:11 AM |
Troubleshooting tips and procedures
Due to the multitude of possible break-points between Paypal and this script I must request that the following be followed before reequesting support on this system from this point forward:
- Do some basic troubleshooting on your own first and see if you can find where the break happened. You might be able to fix it from that.
- Check to see that you are not sending test transactions to the live Paypal Server (check your testing setting in AdminCP)
- Verify that your custom variable is output as
HTML Code:
<input type="hidden" name="custom" value="donation:*userid*:*goalid*">
- Make sure that you COMPLETED the install 100% (if you did not make it to the settings page at the end of the installation, then you did not complete the installation)
- Make sure that you have done the two required file edits (you can go back into the installer to verify this)
- If you had a donation made, but have not yet received notification at the script side of the house, then the transaction most likely went into the invalid transactions tables, check there if it is there, and you have verified the top three things above post here for support on this. There is a time lag in the invalid transaction notifications. If you receive an invalid transaction you will receive notification by email to the webmaster address in your vB settings. I need the following information in this circumstance:
- A post of the contents of the invalid table with identifiable information removed (ie. transaction id, addresses, phone numbers, IP addresses etc.)
- The address to your donate.php file
- Whether your system is in test mode or live mode
- For basic support problems, then I will need the address to your donate.php so that I can verify that your system is kicking out the proper information to send to paypal
- Above all else, please try to be as specific as possible, "The system broke..." doesn't do me any good to assist in giving you support, "The system broke at line 58 with the following error" is much better, and I am much more willing to support your problem with this symptom.
Lastly, if you have modified the base files in any way, I will NOT give support to this. The files are set in the way that they need to be to run under 90% of server installations. Any other installations that require files to be merged, etc., sorry but you are on yer own in that situation.
FYI: The Paypal Notification is completely seperate from the user being sent back to your site. Thus the reason that the ppverify.php file is NOT a function of donate.php.
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