vb.org Archive - HelpDesk v1.63

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vb.org Archive (https://vborg.vbsupport.ru/index.php)

- vBulletin 3.0 Full Releases (https://vborg.vbsupport.ru/forumdisplay.php?f=33)

- - HelpDesk v1.63 (https://vborg.vbsupport.ru/showthread.php?t=77155)

ChrisBaktis

03-07-2005 12:04 AM

Actually keeping the Add A Link could be good. But all other stuff I would like to get rid of.

Teegtahn

03-07-2005 12:07 AM

Quote:

Originally Posted by WhSox21

You need to give yourself access in the AdminCP to the Departments and Usergroup Settings. Then you need to change the usergroup settings and you should be all set.

Got It. Can I recommend that you add somewhere that "Usergroups" in "Departments" are seperated by commas, and are for viewing that paticular department.

WhSox21

03-07-2005 12:30 AM

Yea, next version I'm going to make everything a little bit easier to manage. I understand it's rather difficult to understand everything right now.

Teegtahn

03-07-2005 12:42 AM

Quote:

Originally Posted by WhSox21

Yea, next version I'm going to make everything a little bit easier to manage. I understand it's rather difficult to understand everything right now.

I understand the development process involved. Just make sure it stays free for us poor people. This is going to be a kickass addition, and the vB devs would be insane NOT to include this with an offical release further down the line.

WhSox21

03-07-2005 12:49 AM

Quote:

Originally Posted by Teegtahn

I understand the free addition of this and to be honest I thought about moving it to a paid hack but decided against that for multiple reasons which I won't waste time listing. To be honest, this would be a great addition to vbulletin. For the developers it would be very easy to add. Everything I've done they could change to easily implement into vbulletin. With that said, you could use this rather than the email system and it would work way better. Reporting posts (which is also planned soon) would make life so much easier. With all that said, it would most likely increase sales from people such as hosting companies who could benefit from both a ticket system and a forum. I just think it would be a great addition to the software (maybe a little biased? :rolleyes: )! ;)

computer1

03-07-2005 04:28 AM

I have download this page nowe
https://vborg.vbsupport.ru/attachmen...chmentid=24527

and nowe its work very nice but howe can I se when ticket has wrigt?.
Can I setup pm or mail so they can se when some one has response for the ticket ??

WhSox21

03-07-2005 04:34 AM

Quote:

Originally Posted by computer1

No, not yet. This is planned for the next release, but I can't give a guarentee when that release will be out as I have a busy week ahead of me. The hack has been updated to version 1.53 which fixes a few bugs. If I were you I would click the install button https://vborg.vbsupport.ru/ so you get the updates when they are sent out. This will help you with a few of your problems.

computer1

03-07-2005 04:48 AM

Thanks for that but howe can I do so unregistered user can send ticket ??

WhSox21

03-07-2005 04:50 AM

Quote:

Originally Posted by computer1

Thanks for that but howe can I do so unregistered user can send ticket ??

You can't yet. Again as stated in previous posts it will be in a future release. That is why you can't change the Unregistered usergroup and it's missing. :lick:

JayJay

03-07-2005 04:56 AM

The upgrade script doesn't like upgrading at all. It's telling me that I have a duplicate entry... As below:

Code:

Invalid SQL: INSERT INTO phrase (phraseid, languageid, varname, text, phrasetypeid) VALUES (NULL, '0',  'settinggroup_helpdesk', 'Help Desk', '5000')

mysql error: Duplicate entry 'settinggroup_helpdesk-0-5000' for key 2



mysql error number: 1062



Date: Monday 07th of March 2005 01:53:23 AM

Script: http://www.***.com/forum/admincp/helpdesk_install.php?do=upgrade&step=3

All times are GMT. The time now is 09:13 PM.

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