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vb.org Archive (https://vborg.vbsupport.ru/index.php)
-   Modification Graveyard (https://vborg.vbsupport.ru/forumdisplay.php?f=224)
-   -   Major Additions - microSUPPORT (F.A.Q & Ticketing Live Support) (https://vborg.vbsupport.ru/showthread.php?t=254336)

steviewonder44 06-11-2011 09:07 PM
Not working with vB 4.14 I get permission denied on submit a ticket and this error:

Warning: Division by zero in [path]/microsupport/includes/functions.php on line 291

Post Reader 06-12-2011 06:03 AM
really great... reserved

micheal332001 06-12-2011 07:12 AM
Poohnix I have sorted out your support system now its all working.

micheal332001 06-12-2011 07:15 AM
Quote:
Originally Posted by steviewonder44 (Post 2206388)
Not working with vB 4.14 I get permission denied on submit a ticket and this error:

Warning: Division by zero in [path]/microsupport/includes/functions.php on line 291
have you got this option set

F.A.Q Columns
How many columns to use for FAQ Categories?

within the settings as you cannot have this set as 0

princesspepper 06-12-2011 11:15 PM
Quote:
Originally Posted by micheal332001 (Post 2153237)
To remove the live support from the header of your site follow these setps.
  1. login to admincp
  2. Styles & Templates
  3. Style Manager
  4. Choose your style to change
  5. open the header and microcart_header templates
  6. Find
    HTML Code:
    <li>
    <OBJECT classid="clsid:D27CDB6E-AE6D-11cf-96B8-444553540000"
     codebase="http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab#version=5,0,0,0"
     WIDTH=75 HEIGHT=75>
     <PARAM NAME=movie VALUE="microsupport_onoffline.swf"> <PARAM  NAME=quality VALUE=high> <PARAM NAME=bgcolor VALUE=#FFFFFF>  <EMBED src="microsupport_onoffline.swf" quality=high bgcolor=#FFFFFF  WIDTH=75 HEIGHT=75 TYPE="application/x-shockwave-flash"  PLUGINSPAGE="http://www.macromedia.com/shockwave/download/index.cgi?P1_Prod_Version=ShockwaveFlash"></EMBED>
    </OBJECT>
    </li>
  7. Remove
Thats it and the live support thats within the header will not show.
Is there a way of restyling this? I would prefer not to remove it, as it's pretty nifty, however at the moment it's portrait and it'd fit my forum style a lot better if I could make it landscape and re-position it.

I am fine with CSS, so if you can tell me if I can edit the templates and which ones, I'll take a look and post back if I'm successful :)

steviewonder44 06-13-2011 12:29 AM
Quote:
Originally Posted by micheal332001 (Post 2206527)
have you got this option set

F.A.Q Columns
How many columns to use for FAQ Categories?

within the settings as you cannot have this set as 0
I uninstalled it and using the older version without live support and works good.

Poohnix 06-13-2011 05:39 PM
Quote:
Originally Posted by micheal332001 (Post 2206525)
Poohnix I have sorted out your support system now its all working.
Thanks a lot!

Hostboard 07-07-2011 02:13 PM
Currently it is possible to submit a ticket without a title. Is there a way to check for entering a title prior to submission?

micheal332001 07-08-2011 06:43 AM
Quote:
Originally Posted by Hostboard (Post 2217786)
Currently it is possible to submit a ticket without a title. Is there a way to check for entering a title prior to submission?
hi there sorry im not supporting this here any more as i dont have the time to keep checking differnent sites for posts.
i have alot of work on with the commercial versions and have to support them more as they are paying for the product.

as to your question you should not be able to submit a tickect without the title but it does happen, this is being fixed in the commercial version.

Mariner1 08-03-2011 10:29 PM
I get this error when clicking on help desk tab

Warning: require_once(./includes/functions_wysiwyg.php) [function.require-once]: failed to open stream: No such file or directory in [path]/support.php on line 59

Fatal error: require_once() [function.require]: Failed opening required './includes/functions_wysiwyg.php' (include_path='.:/usr/lib/php:/usr/local/lib/php') in /home/netwo103/public_html/support.php on line 59

Anyone know what causes this pls.Im using 4.15


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