If you are having problems with sound, please follow this check-list:


1) Did you select a sound to be played in the Instance Manager?
AdminCP -> DBTech - vBShout -> Instance Management -> [Edit] -> Shout Sound / Invite Sound / PM Sound

2) Are sounds turned on?
AdminCP -> DBTech - vBShout -> Settings -> Enable Sounds

3) !!!Pro Only!!! Are sounds turned on in the UserCP?
UserCP -> Shoutbox -> Shoutbox Settings -> Shout Sounds / Invite Sounds / PM Sounds

4) Is the QuickTime browser plugin installed?
QuickTime Plugin- Please note that you need to restart your browser after installing the plugin.

5) Does it work in other browsers?
If you only have one browser on your computer (Internet Explorer) you should try out Firefox.

6) Is the following text present in the source of the page: <embed or <audio ?
Right click -> View Source -> Ctrl+F -> <embed
Right click -> View Source -> Ctrl+F -> <audio
If this is not found, and all the above steps are completed, then you may have an out of date template. Please revert any customisations to dbtech_vbshout_shoutbox


If none of the above steps fix it for you, then it's a browser issue that we are unfortunately unable to assist with.

Please link me to your site and either make it available to guests or create me an account so that I can look into this :)


Fillip

Thanks great mod

How to install quicktime plugin?

I'm not sure as to why I'm getting the following error on installation:

Database error in vBulletin 4.2.0:

Invalid SQL:

INSERT INTO `dbtech_vbshout_instance`
(`name`, `description`, `active`, `autodisplay`, `deployment`, `templates`, `permissions`)
VALUES (
'Shoutbox',
'This is the default Shoutbox.
You can change this description by clicking [Edit].',
1,
1,
'index',
'',
'a:8:{i:2;i:2108;i:6;i:4092;i:4;i:12;i:8;i:0;i:7;i :3964;i:5;i:4092;i:1;i:4;i:3;i:12;}'
);

MySQL Error : Unknown column 'deployment' in 'field list'
Error Number : 1054
Request Date : Monday, February 4th 2013 @ 01:36:35 AM
Error Date : Monday, February 4th 2013 @ 01:36:45 AM
Script : http://www.FORUM-URL.org/forum/admin...=productimport
Referrer : http://www.FORUM-URL.org/forum/admin...?do=productadd
IP Address : --.---.--.--
Username : Skyline
Classname : vB_Database
MySQL Version : 5.5.23-55

You don't need that with HTML sounds enabled.

That can happen if you have an incomplete installation which is then restarted.

Enter phpMyAdmin and remove all dbtech_vbshout_ tables then restart installation :)


Fillip

Hello,

Is this product still supported? I think it is an amazing product, however I cannot seem to get it to work. I installed it, attached it. (Yes it is showing up on my forums!) But I cannot sent messages. As for the controlls in the admin cp, I cannot acces those. It redirects me to my error 404 page.

Reasons for this is most likely because my website is a Moto CMS HTML website with vBulletin forums, whilest this product is based on a vBulletin Site/Forum.

Please help!

Please ensure you uploaded the contents of the "upload" folder to the folder where your vBulletin files are :)


Fillip

Hi,

I did do that, see :

http://gyazo.com/b6131fe37df0cfeb5a90f9390a291b2d

It is up on vBulletin. Thing is, it is not working. And when I try to change anything on the vBulletin admin controll panel, this is what I see :

http://gyazo.com/1ecfafab96994f990103652fc5bd5901

You're looking at the custom Error 404 page of our main website. Where did it go wrong?

~Cael

I might be able to tell if I can see your forum URL - that way I can verify if any files are missing from their folders :)


Fillip

Hi,

Thanks for your reply. Here is the URL of the forum that we're setting up:

http://www.gielinorevents.com/forums