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vb.org Archive (https://vborg.vbsupport.ru/index.php)
-   vBulletin 3.0 Full Releases (https://vborg.vbsupport.ru/forumdisplay.php?f=33)
-   -   HelpDesk v1.63 (https://vborg.vbsupport.ru/showthread.php?t=77155)

WhSox21 03-06-2005 07:19 PM
This script has been updated. If you recieve any database errors it is recommended that you upgrade. Upgrading is as easy as any other time all you have to do is over-write the helpdesk.php file.

Bug Fixes:
PM problem with the pop-up. It now does not automatically pop-up.
Database errors on delete.
Database errors for some people.

H@K@N 03-06-2005 07:30 PM
Hi,

Upgrade is running into a SQL Error :

Code:

Ungueltige SQL-Abfrage: INSERT INTO phrase (phraseid, languageid, varname, text, phrasetypeid) VALUES (NULL, '0', 'helpdesk_auto_response', '$vboptions[bbtitle] Auto Response', '4000')
mysql error: Duplicate entry 'helpdesk_auto_response-0-4000' for key 2

mysql error number: 1062

After removing the creation of the Phrase manually in the Install File, i am getting further errors :

Code:
Ungueltige SQL-Abfrage: INSERT INTO settinggroup (grouptitle, displayorder, volatile) VALUES ('helpdesk', '2000', '0')
mysql error: Duplicate entry 'helpdesk' for key 1

could you pls check, installation File ?


gr33tz

LOTR 03-06-2005 07:38 PM
The bugs for tickets creator has been fixed. I just tried and my users can reply without any problem.

Dont know about other bugs though. Thanks WhSox21 ;)

WhSox21 03-06-2005 10:14 PM
Quote:
Originally Posted by H@K@N
Hi,

Upgrade is running into a SQL Error :

Code:

Ungueltige SQL-Abfrage: INSERT INTO phrase (phraseid, languageid, varname, text, phrasetypeid) VALUES (NULL, '0', 'helpdesk_auto_response', '$vboptions[bbtitle] Auto Response', '4000')
mysql error: Duplicate entry 'helpdesk_auto_response-0-4000' for key 2

mysql error number: 1062

After removing the creation of the Phrase manually in the Install File, i am getting further errors :

Code:
Ungueltige SQL-Abfrage: INSERT INTO settinggroup (grouptitle, displayorder, volatile) VALUES ('helpdesk', '2000', '0')
mysql error: Duplicate entry 'helpdesk' for key 1

could you pls check, installation File ?


gr33tz
There's nothing wrong with it. The upgrade process is only needed to upgrade from version 1.0.x to version 1.5.x. Your HelpDesk should be running fine still even if you just did that. Just don't try to run the install anymore and you should be fine. Like in my post before yours, it says just over-write the helpdesk.php file.

Teegtahn 03-06-2005 10:46 PM
With this new version. Some of the links on the left do not appear to me. Also, when attempting to view "My Tickets" as Administrator, i get no permissions, same with "New Tickets" (this is based off of the menu addon)

Is this intentional?

ChrisBaktis 03-06-2005 10:48 PM
Is there a way to clear out all the extra PM type stuff like color selection, font size and just go with a plain box. Im sure for a ticket system this probably isnt needed and for my site I would like to make it look different then a regular PM.

WhSox21 03-06-2005 11:05 PM
Quote:
Originally Posted by Teegtahn
With this new version. Some of the links on the left do not appear to me. Also, when attempting to view "My Tickets" as Administrator, i get no permissions, same with "New Tickets" (this is based off of the menu addon)


Is this intentional?
You need to give yourself access in the AdminCP to the Departments and Usergroup Settings. Then you need to change the usergroup settings and you should be all set.

WhSox21 03-06-2005 11:06 PM
Quote:
Originally Posted by ChrisBaktis
Is there a way to clear out all the extra PM type stuff like color selection, font size and just go with a plain box. Im sure for a ticket system this probably isnt needed and for my site I would like to make it look different then a regular PM.
Not sure what you mean. Are you saying you just want a textbox where they create the ticket?

ChrisBaktis 03-07-2005 12:00 AM
Quote:
Originally Posted by WhSox21
Not sure what you mean. Are you saying you just want a textbox where they create the ticket?
Yes, I wouldnt need a smilies, or different colored fonts and what not. Just a simple text box would be great. This way it looks nothing like sending a PM.

WhSox21 03-07-2005 12:03 AM
Quote:
Originally Posted by ChrisBaktis
Yes, I wouldnt need a smilies, or different colored fonts and what not. Just a simple text box would be great. This way it looks nothing like sending a PM.
This may only require a template edit. I'll see if it works and if it does I'll post the edit in the addons section and provide you with a link. It may be a little bit before I get to it... Long night ahead of me.


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