It's not marking people with bounced email for some reason? I've sent out two emails and have had multiple bounces, but those users aren't marked with the bounce flag. What am I doing wrong?

By default, it takes 5 bounced emails before they are marked. You can change this setting in the vBulletin Options for this mod.

Fillip

I set it to two. Still not changing anything.

You'll need to re-run the Threshold Scheduled Task for vBMail to flag the new users.

Fillip

Just ran it, still those users aren't showing as flagged when I look them up.

Also when I look at the Bounce Mail List, it's showing nothing.

Please try running the Collect Bounced Mail scheduled task.

It's possible there may be a misconfiguration that's preventing vBMail from fetching the bounced emails, or you're using the Automatic handling and the receiving mail server stripped vBMail's headers before returning the email.

In the case of the latter, when vBMail sends emails it adds 2 special headers to the email that lets it know who it bounced from and from what mailing list.

In the Automatic mode, if those headers are missing from the return email, it will discard the email outright (it will believe the email is an email manually sent to your bounce email address).

Also, you should ensure that in Email Options (vBulletin, not vBMail) you set the Bounced Email Address setting to the same email you've configured for vBMail.

Fillip

There we go it's having some serious issues with collecting... I manually tried to run it and got a huge error.

It looks like it's trying to log in, and not getting anywhere.

If you're running a cPanel based server, try running with IMAP port 993, Mailbox INBOX and Use SSL Yes.

Also, the IMAP User Name is bounce+yourdomain.com (assuming bounce@yourdomain.com is the actual email you created, of course).

You have no idea how much grief I had trying to log on from my email app before I learned to put a + in the login name instead of the @ :(


Fillip

Really? Wow, you learn something new every day. It's not cPanel, it's Plesk. I'll dig a little deeper, thanks for your help thus far. Appreciated.

I have no experience with emails in Plesk unfortunately :(

If it's anything like cPanel, it'll have instructions for how to log in using an email app like the one on your smartphone or Thunderbird, Outlook etc. The same login name that works for those apps should work here :)


Fillip