My members and moderators are getting this problem too. Also on 4.1.3. I get this problem as admin when I try to reply to a ticket, although I can at least get into the helpcentre.

I have checked and double checked permissions. They are all correct.

when going to the tickets todo list it will only show the tickets that have no replys to them.
Only when you click the filter will it show all tickets.

Thats a good idea to hot link to users profile will sort this out for the next release of the commercial version.
And to show who last replyed is a good idea as well.

To install the commercial version is easy just upload the files import the xml with overwrite set to yes.
The commercial version is an extention of the free version so it just upgrades.

also another good idea to be added.

Thanks for the kind words about this add-on but not all the credit can go to me as Maria did alot of this system i just updated it and added in a live support system.

Can you also add the ability for tickets to be publicly viewable. Maybe an ACP option for user groups OR maybe a simple check box some where visible on the page. My users tend to like to see if the issue has been reported and then make a note that they also have the same problem or see we are working on a resolution. Also they can view previous issues and or solutions figure out their issue on their own.

TIA

Dear I Install That But Show This Error

try re-uploading the files as this shows they were not uploaded right.

We're getting an error not having permission to view the page when submitting a ticket, (and the ticket isn't submitted), even when the usergroup permissions are set to "can submit ticket". This is on a vB 4.1.3 install.
Also there seems to be something strange with the live chat - it says all operators are busy, no matter how many are logged in. (It appears the system treats Technicians as regular users in need of support, not as Technicians...)
What are we doing wrong here? We've double- and triple-checked all settings again and again, but can't find anything amiss.
(PS. This is the same as Princesspepper posted about May 30, above.)

Do we have the option of paying for Copyright Removal?

Make sure you have uploaded all files to the right place and also run this from your admincp.
http://www.USERSITE.com/USERFORUM/ad...buildbitfields

Yes there is and you can get info about this here www.totally-scripts.com/shop/shop.html

I'm sorry, but still no joy... We reinstalled microSupport completely, double-checked file locations and permissions, run buildbitfields, but still get a VB permission error when trying to submit a ticket. (Even when an admin does it.)
Also, the live support... isn't there supposed to be an option for Technichians to log in as Technichians? As it is, there is no such option we can find, so the live chat is always unavailable, because "all advisors are in chat".
I don't know if we're just dense, but both admins have long experience from vB admin and programming. Perhaps we're missing something obvious, but we've spent many hours trying to find the issue with no success. :confused:

if you would like me to take alook then please feel free to send me a PM with ftp and admincp login details and ill sort out for you.