Everytime I try to create a ticket it says I dont have the rights to do so - even though I set all the rights for my usergroup.

I am using vb version 4.1.3 :(

Please make sure you have uploaded all the files to the right place and rebuild the bitfilds and it should work fine as no one else has reported this problem.

If you still cannot get this to work please feel free to pm me with your admincp and FTP login details and I'll sort this out for you.

This script have a problem in header ! it doesn't show the notifications correctly .

can you show me a screen shot and ill look into it.

Is this feature will be added?
I also need this feature.

Also i want admin to edit the replies

Thanks

Hi,

Has this been updated to support v4.1.3?

I have it working but looks like at least one page has a template issue (Submit a ticket page, livechat image and info is at the top right of the page).

A few questions:

1) Is there a way to disable livechat from showing?
2) When a technician replies to a ticket it is no longer displayed, is there a way to allow it to continue to display in the event the technician needs to reply to the ticket again?

in the commercial version you can turn on or off the live chat.
as for num 2 the tech can still view any ticket he/she wants.

When a member submits a ticket, I see it. I then reply to it but after I submit it, it disappears from view? Am I missing something?

when you click the tickets todo it will not show you tickets you have replyed to, you will need to change the Status filter to show the ones you want or just click the button filter to show all tickets.

Hope this helps you.

The filters are all set to "all" Still, the 2 tickets I replied to are MIA. If I change the filter to "progress" now I can see them. Shouldn't "all" mean just that?

Is there any chance of possibly getting the ticket list to: hot link the user who create the ticket to their profile & maybe add another column to show who was last to reply?

Also if I decide to purchase the pro version how easy is it to upgrade?

Love this addon!

Edit: Also a date and time stamp on the ticket list would be helpfull as would be a way to change the order of the tickets between oldest to newest or newest to oldest.