fixed, nevermind

His site is down and showing directories. Why is a good and reasonably priced help center so hard to find.

Hi columbusgeek
His site moved to www.forumcoding.com you can find there his pro version of helpcenter product.

kind regards
Hasann

It would be interesting if we could be able the name of the thread that is posted when a new ticket is made.
Right now it is
[departmentname] Ticket Name
That'd be cool if we could edit it to inform us who submitted the ticket. Great mod otherwise :D

How can i add my own text below the "Powered By HelpCenter" copyright thats at the bottom?

EDIT: Never mind. I worked it out

Hi,

Has this been tested on 3.8.1 PL2 Please?

I just downloaded it but I would like to know if it works on the newest release of vB as well, before I install it and mess something up.

I'll mark it installed after I find out if it works or not.

Working on 2 of my boards which run 3.8.1PL1

Thank You Trevster.

I downloaded I thought was the newest version but the ACP is telling me that I have version 1.00 and 1.01 is the newest. I guess there is another update some place?

Also, is there a way to prevent someone from making a public ticket? I want all tickets to only be visible by support staff.

Hi,

How, exactly, do I edit/add departments to the drop donw menu,Please?

I have looked all over my AdminCP, But I can't find where to do it. (see attachment).

What too, Is exactly meant buy the forum ID please? Whay would we have to enter that in there?

Your help is appreciated.

.

What version are you using, can you post the download link? That isn't version 1.0.

That is the pic that paul used in his OP.

I don't know what I did to make it happen, but it has just appeared in my AdminCP.

Strange.

(It wasn't there earlier).

Security risk when using this with cyb log in as user, do not install if you use cyb log in as user.
________
Creampie Black

Huh? WTF does that even mean? :erm: You have to log in as Admin to use it not as a user.

Once feature I'd really like is to be able to apply permissions to the departments... so that only certain usergroups can open tickets in certain departments.

Is there any possibility of this feature being included eventually?

Thanks!

This mod is cool, but in the posted tickets i find to little info. I would like to have:

Poster username
Poster ID number

Is it possible to easily add this to the code, and what script actually creates the ticket? Yes, i know there is a pro version out there, but anyway...

I also get this in the ticket. Problem in red.

Jag har ett problem med supportfunktionen.\r\n\r\n//Admin

Best regards,

/Frank

<font size="4">$50 to keep updating this script please anyone!</font>

BUMP!

What the purpose of a public or private ticket?

For 50$ you can buy the pro version. It's at forumcoding.com

Just wondering myself about the security issues mentioned. Anybody able to reproduce them?

Why waste your money? The developer doesnt want to know you once he has pocketed the $50. I am about to write off as a bad experience which is unfortunate.

http://www.forumcoding.com/f120/error-message-5785/

What is the risk?

5 days response time for a paid hack may be slow, but based upon the information provided, I find your post an overstatement. Unless I am missing something.

I would like to know that myself. Please give us more Informations. Not just that you think there is an issue.

3.8.3 work fine.

Thanks;)

Sorry I was mistaken the security issue was with cyb login as user before cybernetec fixed the bugs a while back :D

I'm having a problem setting the size of the 'Ticket Reply' box... The box is set very small and i cannot find the correct bit in the templates to set the size.. :)

Can edit tickets as register member can edit when open ticket or all ickets from others users?

That is true.. They over-reacted. Chill out ppl lol

IMHO...5 days response time (for a paid product) is totally unprofessional. When you ask a customer to pay for your product to receive more features, you should also be prepared to help that customer any way you can. Bottom line..."the customer is always right".

If you don't have the personnel, or lack the time to provide support for your paid product...then maybe you shouldn't offer the public a paid version. Especially one that does not give the customer satisfaction when it comes to receiving the support he/she deserves for purchasing your product.

Also...if there is going to be a long response time...shouldn't the paid customer be notified about this via the Support page and/or forum for this product?

I had initially downloaded and installed this free product. Personally...due to the lack of support and the developer changing sites...I decided to uninstall it.

I admire the time and effort a developer/coder takes to create these mods for release. That's a gimme...yet, someone will take my response...twist it...add their own words...and turn it back around on me. Heh...I look forward to that.

Depending on the individual, who creates and submits their own mod and offers to support it...you can pretty much guarantee that if it's free and supported, expect a fairly decent amount of time for a response. You're not the only one using their product...and they have other things on their plate, as well. I can understand this.

However...if I pay for your product...I expect to receive an acknowledgment that my support request has been received and that I should receive an answer within a specified amount of time...generally 24 to 48 hours. If you can't provide that type of support...don't ask us to pay for your product.

Again...this is my opinion...and I'm entitled...just like anyone is entitled to reply with their own opinion about my opinion.;)

Can be remember when open ticket users....?

Hi I've just installed this and have already stumbled across a problem.

Once a user has submitted a ticket they can easily jump to the next person's ticket by guessing the URL. For example if you've submitted a ticket with the url 'yoursite.com/helpcenter.php?do=ticket&tid=8' all you need to then do is remove the 8 at the end and replace it with any other number so skipping through other people's tickets isn't hard.

Any suggestions....?

Great Idea And Product! 1 Thing I would LOVE to see added is a Notification added for mods so they know when a new Ticket has been logged. ;)

installed. anything new on this? great mod!

HelpCenter Forum

Please enter the forum ID were you would like to create a new thread in when a new Support Ticket is created. Enter 0 to disable.

Put forumid but not worked....

Anyone to help me why forumid not work....?

You can set up a forum for notifications to be fed to.

Is there an update for this to work with vb3.8.5?