thanks Steve for fast response,now work fines

regards

You see, a range of IPs were blocked to protect from the DDoS attacks.

Yeah just send your IP in, everything gets fixed pretty good for those unlucky souls (like me) :)

Anyways, hopefully the attacks will stop (and/or they trace them to their source and catch 'em).

Quick reply!

sweet.. sent email. got responce back in no time.

Steve,

Actually that was the first thing I checked. I have server-side (spamassasssin) and client-side (McAfee SpamKiller) protection and neither of them were tripped.

If you feel like looking into it further, please check to see if you received any messages from and sent subsequent automated responses to:

azher at islamica dot biz

:)

There are no support tickets in the system from that email address. It looks liek we never received those.

Hmm...very strange. I sent three separate e-mails to support at vbulletin dot com at 6:23PM, 7:59PM and 9:16PM (CST). I never received a bounceback so the fact that it never went through is certainly very odd behavior.

If you care to look into this further, please either private message me another email address that's @vbulletin.com you'd like for me to test or try e-mailing me at the above-listed address.

I'm an e-mail marketing professional by trade (NOT to be confused with spammers, who I absoutely loathe) so I'm curious to find out what may be causing such problems.

? :p

Is it down again or is it just me? I cannot access .com to order an additional license.

Up for me.

Vbulletin.com has been down for over a week from my end. I am a new license holder but I am seriously starting to doubt my purchase! Vbulletin is a great package with lots of supporters but when you cant access the main website for support that tells me a company is in serious trouble. I know there will be some of you here that may disagree with me but lets take an example:

If Walmart told you that you have to call them to make sure they were allowing shoppers and tell them what car you drive before you can park there you probably would shop elsewhere right?

Get your act together Vbulletin team this is unacceptable to your customers. I am sympathetic to your plight of DoS attacks but you are a commercial business and you need to start acting like one.

Okay, I can access using a proxy. Is it possible that to stop the ddos attack that some isp's ips have been blocked? I cannot access via my roadrunner ip, but can through a proxy, and through my backup netzero account.

Have you bothered even contacting us yet so we can help? Do you have any idea at all what a DDoS attack is and how difficult it is to stop without blocking IPs?

If you contact us and we are unable to help then I will gladly refund your pruchase.

Hi Steve,

I know this message wasn't to me, but what e-mail address should I mail to? I'm not looking for a refund or anything, I just want to be able to access site without having to go through a proxy. :)

support@vbulletin.com

So, how in the hell do you suppose they stop a dDoS attack? Seriously, I don't think it's an easy task. Just mail the support team with your IP or use a proxy. Is it that hard?

Steve
1. As a customer am I supposed to contact you? You have not emailed me I had to rely on a third party website to give me information that your company should have sent out.
2. Yes I am aware of how hard DDoS attacks are to stop, and as I said before I sympathize with your companys plight. I will list below some things you could have done for your customers to keep them in the loop.
3. I love Vbulletin Steve I do not want a refund. I have always had nothing but nice things to say about your company's product.
4. By the way I find your suggestion that I dont know what a DDoS attack is, is frankly a pathetic stab. Distributed denial of service attacks are a well known COMMON problem on the internet Steve. Stopping it is nearly impossible but circumventing it is not.

Suggestions:
Temporary notification web pages here on Vbulletin.org or anywhere that you can find many Vbulletin customers, emailing every single one of your customers and telling them the situation - either of those two options would have been sufficient for a customer believe me. I am astounded that a company, who has a very lucrative and excellent product cannot notify its customers of possible support problems. Why should *I* be the one to email you to access the registration areas? You should have emailed *ME* asking for my IP address and customer number. Instead I found out that this was the problem through this wonderful Teoti.org board - thank god for them ehh?

To other Vbulletin customers - I am not bashing the Vbulletin company - I simply am asking them to notify me as a paying customer if there is a problem with thier support. Think about it, you paid good money for a good product but you also paid that money for the SUPPORT.

Believe me if they wanted to they could have emailed every single one of us by now, companies do it all the time offering special products. With something as serious as temporary support outage you would think they would be CONSIDERATE enough to tell us what the problem is personally.

duh..... Thanks!

There is no 'support' outage. Not every vB owner is blocked from the site, only ones who happen to be in an IP range where a large number of dDoS zombie machines are are blocked. Not to mention that support@vbulletin.com creates a support ticket, and I don't believe anyone is blocked from sending an e-mail there.

Wait let me get this straight. I paid THEM money for thier product and support. Now because they block ME from accessing thier support I am supposed to beg them to let me have support after I already PAID for it? No it isnt hard to send them an email, but they should have emailed US. Thats my point.

Either way, would you rather them not black some of the customers and just allow the dDoS attacks to happen taking vB.com, vB.org, vBTemplates.com, and vB-Germany.com to all be down for everyone?

That still does not excuse them for NON NOTIFICATION. Look at thier license it is very strict on us, yet they dont apply the same rules to thier own support? Notification. We cant move our boards without giving them information, they should not be able to LOCK OUT ranges of ips that there are customers in without notification. Why make me out to be the bad guy :(

You are not LISTENING. All they had to do to make some of thier customers happy, including me, is send an email with what the heck was going on. You assume every single VB owner visits those sites you listed and would find out there.

Thanks Steve for a very quick response to my e-mail. It's much appreciated.

Shouldnt there be some type of announcement on the front of Vbulletin.org about the DDoS attacks?

No one really reads those anyways :p

If you are having a problem - then yes. That's the way it's normally done.

Just wanted to say, that I sent my e-mail to support@vbulletin.com & received a reply within 5 minutes. 10 minutes after that I could access .com again. Excellent support IMO.

i would send my IP but Dialup IP changes....:(
i hope the attack stops...its annoying..

Same problem here, just emailed them. Hopefully I will be able to access the site soon. Owning Several servers and running many sites myself, I have seen the effects DDoS can have on a business, hopefully vbulletin can put a stop to it and catch the persons responsible(easier done then said).

In the time it took to write this little reply Support has responded with a solution so I can access the site. Keep up the good work :)

Funny thing is I can right now access vB.org from work, but not vB.com. Weird.

I am not the one with a problem, your company is refusing me support. They want my private information, its bad enough I had to give you my credit card now you want my IP address. What next?

Here let me quote your website Steve:
A leased license grants you the right to run vBulletin on one web server and one web site for each license purchased for 1 year from the date of order. Each license may power one instance of vBulletin on one domain. During the year, you will have unlimited access to the member area, where you can download updated versions of the software. At the end of the year, you must purchase another license in order to continue to run vBulletin.

You are not meeting your end of the agreement Steve. My access to your members area is LIMITED by giving you my IP address.

You are seriously missing the point... Why didnt your company email thier customers about the problems? Do you know how long I had to search to figure out what was going on? Come on as a customer you know you would be a little upset as well. I am understanding but you didnt even give any of us the courtesy of notification :( I dont want to lose faith in your company this is why I am in public with explaining this. Maybe Vbulletin can acknowledge the people that put food on your table.

Thats funny they have yet to reply to my support requests.

Did you email them?

The problem is not affecting everyone, and DDoS isn't an easy clean up job, I imagine they are putting all their effort into stopping the DDoS so this does not affect anymore clients. If some IPs blocks were not blocked, no customers at all would beable to view the site.

Yes I emailed support@vbulletin.com like they asked. I have a dynamic IP I suppose Im screwed ehh?

Just for reference there are ways to stop most DDoS attacks

Alien, Im with you on this. WTF! I need to access the site ASAP as I have some support (that I have paid for) questions.

It took me a while to find out the issue on whey I could not access the site.

i can't access too...