vb.org Archive - vBHelp Desk

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- vBulletin 2.x Full Releases (https://vborg.vbsupport.ru/forumdisplay.php?f=4)

- - vBHelp Desk (https://vborg.vbsupport.ru/showthread.php?t=48469)

rrnolan

02-12-2003 05:24 PM

I have 4 moderators and 4 admins

Whenever anyone posts a ticket the only ticket that can be seen is the ones you yourself post. I can not see tickets that any of my other admins are posting and they can not see mine. Is this working right? Is there a way for us all to see eachothers tickets?

lalo landa

02-15-2003 03:47 PM

Quote:

Originally posted by vortech
Is there any way to do email to ticket in this hack. If so it would be a GREAT system then.

That will be grate....
When i close the ticket the system send to the ticket author a new pm (advice).

Can anyone do that?

Zachery

02-15-2003 09:31 PM

zajako is unable to post here, however you can get ahold of him on aim: Zajako2

rrnolan

02-15-2003 09:50 PM

Quote:

Originally posted by rrnolan
I have 4 moderators and 4 admins

Whenever anyone posts a ticket the only ticket that can be seen is the ones you yourself post. I can not see tickets that any of my other admins are posting and they can not see mine. Is this working right? Is there a way for us all to see eachothers tickets?

Anyone know the answer to this?

Xyphen

02-16-2003 01:03 AM

Quote:

Originally posted by kalin_AR
Hi

This hack looks good but I have a question.

I want to set up a user group for each of my customers. Each user group has its own set of private forums.

I would like each user group to be able to creat a ticket only in their forums and not in a public area or someone elses forum.

This was each customer can only see the tisckets relating to them.

Another question.

I would like to be able to allocate one OR more support people to each ticket to make them responsible for the life of that ticket.

And then of course to be able to view by support person the tickets assigned to them and their status.

And then to report by tickets by customer and support person by status too.

Of course it may be easier to pull a report from the database but howfar will your hack go?

Do you want to take it as far as I've listed and how much do I need to pay you to get it this far?

Sorry but I dont have time to beat about the bush here.

Thanks

Kalin

I want something like this for my customers, so only the customers can see the ticket forum and create tickets. Another usergroup needs to be created such as Customer or Premium Member and then only them are allowed to see the tickets, post, edit them.

Another question:
How can I make it so, there is a list of all tickets, created by whomever, and it displays their information. and when a ticket is resolved, we pick resolved from the drop down menu, and when the tickets list is displayed, it shows [resolved] beside the title or [fixed] or something like that. This should be seeable by all customers or premium members.

Is it possible to do this??

A VERY GREAT HACK, VERY USEABLE FOR PEOPLE WHO OWN A HOSTING COMPANY AND A FORUM!!

Xyphen

02-16-2003 01:07 AM

I own a hosting company, i was wondering if you can make it so, that when a customer posts a ticket, they are asked to enter their site URL, such as sub.domain.com or www.domain.com
so its much easier for us to look into the ticket..

pattox

02-16-2003 02:41 AM

Its decent, Ive made a better one for 2.1x

Xyphen

02-16-2003 12:53 PM

Also, is this compatible with 2.3.0?

Xyphen

02-16-2003 01:25 PM

I get this error when I try to make a Ticket..

PHP Code:


		
			
Database error in vBulletin 2.3.0:



Invalid SQL: SELECT DISTINCT user.email FROM moderator,user WHERE moderator.userid=user.userid AND forumid IN () AND (newthreademail=1 OR newpostemail=1)

mysql error: You have an error in your SQL syntax near ') AND (newthreademail=1 OR newpostemail=1)' at line 1



mysql error number: 1064



Date: Sunday 16th of February 2003 07:16:27 PM

Script: [url]http://www.solo-tech.net/forums/forums/newticket.php?action=donewticket[/url]

Referer: [url]http://www.solo-tech.net/forums/newticket.php[/url]

C.Birch

02-16-2003 02:07 PM

Quote:

Originally posted by AViO 07
Also, is this compatible with 2.3.0?

I have it running on 2.3.0 had no probs at all so nice hack beats trying to install pdesk again that you NOW have to buy.

Xyphen

02-16-2003 02:25 PM

Can you give me uninstall intructions, I am getting all kinds of weird errors..

PHP Code:


		
			
Fatal error: Allowed memory size of 8388608 bytes exhausted (tried to allocate 49 bytes) in /home/virtual/site1/fst/var/www/html/forums/admin/functions.php on line 442



Fatal error: Allowed memory size of 8388608 bytes exhausted (tried to allocate 11 bytes) in Unknown on line 0

C.Birch

02-16-2003 03:46 PM

just do the install ones backwards.

Xyphen

02-16-2003 04:28 PM

nvm, i uninstalled it..

rrnolan

02-17-2003 06:54 PM

Quote:

bump... can anyone help with this?

Eric1776

02-20-2003 02:22 PM

Even if I have the usergroup 'Unregistered' set so they shouldn't even be able to view the helpdesk, they can still access the main helpdesk page and even post a ticket. Is there a way to limit who can view the helpdesk and post a ticket to only certain groups?

zajako

02-25-2003 12:38 PM

rrnlolan give admins the ability to see them. in the instructions it says stet the permissions for all non admins.

AVIO 07 those errors are related to something else you did, cause i saw no signs of my hack in the sql error.

C.Birch glad you like it ^^\

eric1776, the unreged users should be able to post tickets, just should not be able to view them. if you have it set so that they can't view it permissions wise then they can only make new tickets. this is so people that are blocked outta the site cna let someone know. if you don't whant them to be able to in the begginging of the helpdesk.php and newticket.php add

PHP Code:


		
			
if ($bbuserinfo[userid]==0){

shownopermissions();

)

also here is a file correcting all the previously mentioned errors, sorry bout those.

r1d4	03-14-2003 12:54 AM

is there billing available?

r1d4	03-14-2003 12:55 AM

sorry

GoTTi

03-25-2003 12:36 AM

.....

GoTTi

03-25-2003 12:57 AM

and in helpdesk and helpdesk_newticket templates, you might wanna remove the Always Web Hosting Header that is in there.

GoTTi

03-25-2003 01:20 AM

ALSO:

how do i make it where only registered users can create a ticket?

bandersen

03-27-2003 06:14 PM

Thank you Zajako!

bandersen

03-27-2003 08:21 PM

I do not get any tickets up (solved or open) on Main help desk (helpdesk.php), but do see them on the forumdisplay.php
(I am Admin.... and has yes on everything on permissions)

EDIT: I restarted the computer and everything worked ok!

Prankster

03-28-2003 02:28 PM

Quote:

Yesterday at 10:21 PM bandersen said this in Post #63
I do not get any tickets up (solved or open) on Main help desk (helpdesk.php), but do see them on the forumdisplay.php
(I am Admin.... and has yes on everything on permissions)

EDIT: I restarted the computer and everything worked ok!

i have the same Problem.
after restart its the same.

what can i do ?

bandersen

04-01-2003 06:55 PM

I have set unreg users permission to NO for "view forum" and "view others thread". Still I am able to see other unreg. users threads....and I am able to read them as soon as I log in as "anyone".
I have set permissions to NO for "post new thread"... and I am still able to post. I have restarted the computer without any changes.

Anyone else get this?

Kmaster

04-02-2003 03:12 PM

created time not same as original post time, any way to fix it? thx

Mathiau

04-03-2003 07:33 AM

kew hack - have to try this out.!

Asso	04-17-2003 10:19 AM

it's buggy but the idea is great

bandersen

04-17-2003 11:35 AM

If I enter that code (ending it with } though) I get this:

Fatal error: Call to undefined function: shownopermissions() in forums/helpdesk.php on line 12

Anyone know how to fix it? thank you!

[QUOTE]02-25-03 at 03:38 PM zajako said this in Post #56

eric1776, the unreged users should be able to post tickets, just should not be able to view them. if you have it set so that they can't view it permissions wise then they can only make new tickets. this is so people that are blocked outta the site cna let someone know. if you don't whant them to be able to in the begginging of the helpdesk.php and newticket.php add

PHP Code:


		
			
if ($bbuserinfo[userid]==0){

shownopermissions();

)

phill2003

04-18-2003 01:30 PM

Quote:

AVIO 07 those errors are related to something else you did, cause i saw no signs of my hack in the sql error.

m8 i get the same sql error as avio and the error is in a query in the newticket.php if its something i've done i dont know what all i've got on is the vbhome light hack :(

bandersen

05-05-2003 05:38 PM

I wish the email feature was there - can someone code it please please?

Xyphen

05-09-2003 12:43 AM

I'm going to code my own helpdesk or integrate one into vBulletin.

Zachery

05-18-2003 06:23 AM

you might try gettin ahold of zajako on aim at zajako2 ill point this thread out to him asap :D

Asso	07-01-2003 01:53 PM

Quote:

05-09-03 at 02:43 AM AViO 07 said this in Post #72
I'm going to code my own helpdesk or integrate one into vBulletin.

ok but quick! :D

;)

chad	07-15-2003 07:11 AM

thanks very much
/me hits install

Cal Poly Forum

08-26-2003 07:29 AM

Compatible with version 2.3.2?

Wolverine

09-06-2003 01:06 AM

Hello.
Nice hack (my first complex install).

I seem to be all done except for setting my forum ID. I can find where I am supposed to make the setting (vboptions), and the description is there but where I should be able to specify the forum ID there is only '' and no ablilty to select or enter a value for the forum. I am running vB 2.3.0

Here is a ss of it. Thanks for any help you can offer.

Andrew111888

09-15-2003 01:27 AM

I want this hack but it says invalid attacment specified.:(

Rein Masamuri

09-23-2003 07:28 AM

Wolverine, I had the same problem
its in the vBulletin Options... make sure that you executed the vBulletin query that adds the option.

Wolverine

09-23-2003 02:17 PM

Thanks for the reply.
I got to messin with this the other day. I started playing around with the last field in the setting table ( INSERT INTO setting VALUES (NULL,86,'Help Desk Forum','helpforum','0','The forum id for your help desk.','','1') )

For some reason it didnt like the lastd field value. I got to looking at what was in similar fields till I found one that worked. Textfield did the trick though I dont like it as I know its not what was intended by the author.

If I was barking up the wrong tree feel free to redirect me :)

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