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vb.org Archive (https://vborg.vbsupport.ru/index.php)
-   Modification Graveyard (https://vborg.vbsupport.ru/forumdisplay.php?f=224)
-   -   Major Additions - microSUPPORT for vB4 (https://vborg.vbsupport.ru/showthread.php?t=230112)

MaryTheG(r)eek 12-14-2009 10:36 AM
@ bart6767
@ Giangy94
--------------------------------

Could you please tell me your which beta version are you using? I can't duplicate your errors on my site using Beta 5. There was a native vB bug on pagination but fixed (?) at Beta 5.

Maria

bart6767 12-14-2009 10:41 AM
Quote:
Originally Posted by MicroHellas (Post 1930399)
@ bart6767
@ Giangy94
--------------------------------

Could you please tell me your which beta version are you using? I can't duplicate your errors on my site using Beta 5. There was a native vB bug on pagination but fixed (?) at Beta 5.

Maria
vBulletin? Version 4.0.0 Release Candidate 2

MaryTheG(r)eek 12-14-2009 10:54 AM
Quote:
Originally Posted by bart6767 (Post 1930401)
vBulletin? Version 4.0.0 Release Candidate 2
Please try the attached file. Overwrite the old one.

Maria

TheLastSuperman 12-14-2009 11:05 AM
If I install this today will it be gone tomorrow?

Quote:
Removed by the Author because:

Removed by S-MAN, thanks for clearing that up.

Maria
Otherwise it seems odd to even attempt installing it tbo. I like you and our mods just not the way you have handled them here in the past so before I even go through the trouble I'm simply asking you nicely is this worth my time?

Thanks

Mike

MaryTheG(r)eek 12-14-2009 11:13 AM
Quote:
Originally Posted by TheLastSuperman (Post 1930409)
If I install this today will it be gone tomorrow?

Otherwise it seems odd to even attempt installing it tbo. I like you and our mods just not the way you have handled them here in the past so before I even go through the trouble I'm simply asking you nicely is this worth my time?

Thanks
Mike
Hello Mike,

Last days of October I had got a shock by wakingup in the middle of the night blonding from my mouth and my back and with an increadible pain in my stomach. Thanks to God I was early to the Hospital where I had a emergency surgery lasting 5 1/2 trying to clear my inside from food and liquid that my exploded stomach droped around. I stayed hospitalization for 35 days.

After that, I decided to make my life easier. In other words to not care of anything. As you can see I didn't even placed a copyright to avoid fight with those who are removing it. So, as from me, they'll stay here.

Maria

TheLastSuperman 12-14-2009 11:20 AM
Quote:
Originally Posted by MicroHellas (Post 1930411)
Hello Mike,

Last days of October I had got a shock by wakingup in the middle of the night blonding from my mouth and my back and with an increadible pain in my stomach. Thanks to God I was early to the Hospital where I had a emergency surgery lasting 5 1/2 trying to clear my inside from food and liquid that my exploded stomach droped around. I stayed hospitalization for 35 days.

After that, I decided to make my life easier. In other words to not care of anything. As you can see I didn't even placed a copyright to avoid fight with those who are removing it. So, as from me, they'll stay here.

Maria
Wow... very sad to hear that and glad to see your doing good... I reckon we all took it the wrong way how you just pulled the mods and the message you left in them lead us to believe otherwise but such is life when your sick and sometimes it's similar to the plain ole' version of being sick... well the so sick you just don't care... want the fan, a cold rag, and a trashcan nearby maybe with a coke to sip on or in your case that same feeling but 1000x worse :(.

Again, sorry to hear that and I'll put this mod to good use... next time you have troubles contact another good coder and maybe *cough *cough they'll temporarily support your mods while your gone :p

Mike

bart6767 12-14-2009 12:09 PM
Quote:
Originally Posted by MicroHellas (Post 1930404)
Please try the attached file. Overwrite the old one.

Maria
Tryed that and still get this .

Warning: Division by zero in [path]/includes/functions.php on line 2498


Code:
Database error in vBulletin 4.0.0 Release Candidate 2:

Invalid SQL:

                                SELECT *
                                FROM microsupport_tickets
                                WHERE needaction=1 AND status<>3
                            ORDER BY priority ASC, updated ASC
                            LIMIT 0,;

MySQL Error  : You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near '' at line 5
Error Number  : 1064
Request Date  : Monday, December 14th 2009 @ 02:07:54 PM
Error Date    : Monday, December 14th 2009 @ 02:07:54 PM
Script        : http://www.randalstowncsc.net/support.php?do=tickets
Referrer      : http://www.randalstowncsc.net/support.php
IP Address    : 86.131.168.108
Username      : paul44
Classname    : vB_Database
MySQL Version : 5.0.85-community-log

Giangy94 12-14-2009 12:38 PM
Quote:
Please try the attached file. Overwrite the old one.

Maria
Tried without to resolve the problem, I have had the same errors as before :(

shadowedsoul 12-14-2009 01:37 PM
Quote:
Originally Posted by MicroHellas (Post 1930298)
I'm using a different approach for ticket priority. Instead to let the user choose priority (99% always choose "Highest"), the priority goes according to usergroup permissions. So if you've a paid usergroup it's normal to assign them highest priority than another free usergroup.

Maria
Gotcha, I was more thinking a priority that the techs could set, like as a drop down on the ticket when you are putting replies on it would be very cool. I would never think of allowing users to set the priority.

MaryTheG(r)eek 12-14-2009 01:41 PM
Sorry to see that my instructions haven't fixed your problem. Unfortunatelly I can't duplicate your issue. If you login with: demouser/demopass at:
http://www.microhellas.com/main/support.php
you'll see that there is no error. I'm also sure that if you add some dammy tickets, after the 5th you'll see the page navigation too.

So, the last common reason is a coflist with another 3nd party mod.

Maria

Giangy94 12-14-2009 01:55 PM
Quote:
youll see that there is no error.
You are using beta 5, we're using Rc2 :erm:


Quote:
the last common reason is a coflist with another 3nd party mod.

No, I disinstalled the others two mods withous to resolve the problem :rolleyes:

MaryTheG(r)eek 12-14-2009 02:46 PM
Quote:
Originally Posted by Giangy94 (Post 1930499)
You are using beta 5, we're using Rc2 :erm:
Yes, I know. But this version must be max 2 days old, because when I downloaded my bete (on Friday evening), this one (Beta 5) was the newest version.

Maybe is better to wait for a fix. Is common with any new release, some new features to conflist with something else. Especially with pagination which was a problem from the early betas, as it was accepting only hard coding "20" records.

Maria

Mythotical 12-14-2009 02:58 PM
Maria, I can confirm the error. I just upgraded to RC2 and it does exist. I can only assume something changed between Beta 5 and RC2 as I tested this on RC1 and it worked but now it doesn't on RC2. Very very odd.

EDIT: Forgot they skipped RC1 basically.

Giangy94 12-14-2009 03:11 PM
Quote:
Maybe is better to wait for a fix.
Yes, I agree with you :)


Maybe in vb 4 gold there will be other changes which will create others conflicts :D:D

taffy056 12-14-2009 03:53 PM
Nope still getting an error even after uploading the new updated files to the server

PHP Code:
Database error in vBulletin 4.0.0 Release Candidate 2:

Invalid SQL:

                            SELECT *
                            FROM microsupport_tickets
                            WHERE userid=1
                            ORDER BY updated DESC
                            LIMIT 0,;

MySQL Error   : You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near '' at line 5
Error Number  : 1064
Request Date  : Monday, December 14th 2009 @ 05:50:27 PM
Error Date    : Monday, December 14th 2009 @ 05:50:27 PM
Script        : http://www.test.net/forums/support.php?do=mytickets 

bart6767 12-14-2009 04:02 PM
This is really a good Mod and its a pitty its not working on RC2.

Maybe there will be a fix soon .

Charlie98902 12-14-2009 04:12 PM
Why rush a fix for RC2 we may get to install RC3. It would be nice but I just have this mod tagged for gold as I knew updates in betas/RC's would break it.

MaryTheG(r)eek 12-14-2009 04:15 PM
Quote:
Originally Posted by taffy056 (Post 1930567)
Nope still getting an error even after uploading the new updated files to the server

PHP Code:
Database error in vBulletin 4.0.0 Release Candidate 2: 
As you can read above your post, its a bug of RC2. Worked fine with Beta 5.

Maria

MaryTheG(r)eek 12-14-2009 04:25 PM
I want to remind all my friends here, who're feeling uncomfortable getting that dammit database errors, that even if we don't like them, they're normal. vB4 is still unstable. But like me, you also like to try anything new. So, please have patience. As you can see I'm here, and always trying to solve the issues as sooner as I can. But only issue coming from my side (eg when I've forgot to register a variable, or when I've wrote products instead departments).

But to try to find what's wrong when something don't works with RC2, while it was working with previous version (Beta 5), means that I've to compare many vB files, something not so easy.

Be sure that I'll do my best, and if I'll see that this mod gets some popularity (eg 50 installations), I've many ideas to improve it, with first coming "Predefinied replies".

Thank you
Maria

Charlie98902 12-14-2009 04:34 PM
Thanks Maria and I hope everyone can have patients now.

taffy056 12-14-2009 05:19 PM
Maria,

Sorry didn't mean to sound as if I pressuring you, its on a testing site so its not urgent or anything, just thought i'd tell you the error message so you can work on it. As I said previously this is going to be a great hack once things are sorted. - Thanks :)

Harley D 12-15-2009 04:44 PM
Quote:
Originally Posted by MicroHellas (Post 1930367)
Yes I seen it. It's a typo on file support.php line 466.
Instead of:
Code:
    if($vbulletin->options["microsupport_products"])
    {
      $products = getProducts($ticket["productid"]);
    }
    if($vbulletin->options["microsupport_products"])
    {
      $departments = getDepartments($ticket["departmentid"]);
    }
Must be:
Code:
    if($vbulletin->options["microsupport_products"])
    {
      $products = getProducts($ticket["productid"]);
    }
    if($vbulletin->options["microsupport_departments"])
    {
      $departments = getDepartments($ticket["departmentid"]);
    }
I've wrote again microsupport_products in 2nd condition instead the correct microsupport_departments

Maria
Thank You. :)
That did the trick. :up:

Vaupell 12-15-2009 04:46 PM
nice, thank you.. Tagged, but waiting until its out its beta.. :D

MaryTheG(r)eek 12-15-2009 04:55 PM
Quote:
Originally Posted by taffy056 (Post 1930629)
Maria,

Sorry didn't mean to sound as if I pressuring you, its on a testing site so its not urgent or anything, just thought i'd tell you the error message so you can work on it. As I said previously this is going to be a great hack once things are sorted. - Thanks :)
No, don't worry. Honestly I was talking in general, not meaning someone.

Maria

Varsh 12-15-2009 07:05 PM
Tagged and will most definitely be using this in the near future. :)

bart6767 12-16-2009 02:18 AM
Not working on vBulletin 4.0.0 Release Candidate 4:

Trek 12-16-2009 04:09 AM
Yeah, I'll check it out when it's gold. Doesn't matter to me if it works on Beta 5... It's gotta work on gold. ;) Looks good though and I'd like to use it when it's ready.

Edrondol 12-16-2009 01:05 PM
Quote:
Originally Posted by MicroHellas (Post 1930593)
I want to remind all my friends here, who're feeling uncomfortable getting that dammit database errors, that even if we don't like them, they're normal. vB4 is still unstable. But like me, you also like to try anything new. So, please have patience. As you can see I'm here, and always trying to solve the issues as sooner as I can. But only issue coming from my side (eg when I've forgot to register a variable, or when I've wrote products instead departments).

But to try to find what's wrong when something don't works with RC2, while it was working with previous version (Beta 5), means that I've to compare many vB files, something not so easy.

Be sure that I'll do my best, and if I'll see that this mod gets some popularity (eg 50 installations), I've many ideas to improve it, with first coming "Predefinied replies".

Thank you
Maria
Most people - myself included - won't mark installed on a test site and are waiting for v4 Gold before upgrading our site. Don't look at the number of marked installs as an indication of popularity. This is an awesome mod and will be VERY popular once the bugs get worked out.

adusei 12-16-2009 06:29 PM
Quote:
Originally Posted by Edrondol (Post 1931649)
Most people - myself included - won't mark installed on a test site and are waiting for v4 Gold before upgrading our site. Don't look at the number of marked installs as an indication of popularity. This is an awesome mod and will be VERY popular once the bugs get worked out.
Yes, I totally agree to this! Hope, it will work soon. So far: Good job, awesome!

VonDoom 12-17-2009 05:12 AM
I am also eying this mod with great enthusiasm. looking forward to gold. vB is releasing RC's so fast i didn't even realize until a few hrs ago RC4 was available. This mod looks very promising and cant wait for gold to try it out. Keep up the great work Maria..

PS, its good to see your work back on .org

MaryTheG(r)eek 12-17-2009 05:43 AM
Quote:
Originally Posted by VonDoom (Post 1932064)
I am also eying this mod with great enthusiasm. looking forward to gold. vB is releasing RC's so fast i didn't even realize until a few hrs ago RC4 was available. This mod looks very promising and cant wait for gold to try it out. Keep up the great work Maria..

PS, its good to see your work back on .org
Yes, that's true about RC's. Last Friday I downloaded Beta 5, on Sunday someone was talking for RC2, yesterday for RC4 and some hours ago, I got email from vB.com that they'll release Gold on Monday. So, I prefer to wait till Monday. Meanwhile I'm writting down some improvments. So, except predefinied replies, I think that I must add a choice to Technicians to change priority, plus to auto generate FAQ from a Ticket. Also I'm working on a Auctions mod. Didn't found anything here, so I thought that maybe should be helpfull.

Maria

Nadeemjp 12-18-2009 11:59 PM
hi there, i would like to install the micromembers, do you plan on releasing it for vb4?

Dr.osamA 12-19-2009 12:07 AM
PHP Code:
Database error in vBulletin 4.0.0 Release Candidate 4:

Invalid SQL:

                            SELECT *
                            FROM microsupport_tickets
                            WHERE userid=1
                            ORDER BY updated DESC
                            LIMIT 0,;

MySQL Error   : You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near '' at line 5
Error Number  : 1064
Request Date  : Saturday, December 19th 2009 @ 02:06:54 AM
Error Date    : Saturday, December 19th 2009 @ 02:06:54 AM
Script        : http://www.alra7ba.net/forums/support.php?do=mytickets
Referrer      : http://www.alra7ba.net/forums/support.php?do=main&catid=1
IP Address    : 91.144.44.68
Username      : Dr.osamA
Classname     : vB_Database
MySQL Version : 5.0.85-community 
any help ??

Charlie98902 12-19-2009 12:20 AM
Yea we are awaiting for an update. Probably after gold.

M_Portiss 12-19-2009 02:29 AM
Installed on RC4. Thanks! This is perfect for the users to help me track down bugs! I can wait for the issues to be fixed.

Your hacks are great! Thanks!

MaryTheG(r)eek 12-19-2009 04:17 AM
Quote:
Originally Posted by Dr.osamA (Post 1933217)
[php]Database error in vBulletin 4.0.0 Release Candidate 4:
any help ??
Check previous posts. It's a bug in pagination, which appeared at RC2 while it was working fine till Beta 5. I'm waiting the Gold release on Monday to fix it.

Maria

MaryTheG(r)eek 12-19-2009 04:18 AM
Quote:
Originally Posted by Nadeemjp (Post 1933214)
hi there, i would like to install the micromembers, do you plan on releasing it for vb4?
This version is for vB4.

Maria

steven s 12-20-2009 01:00 AM
Does anyone have a live demo of the FAQ system?
This might just be what I'm looking for.

iamspookysdaddy 12-22-2009 09:47 PM
Hi Maria,

Very awesome mod indeed! Thanks for your great work here. Just as an FYI I did an install on Gold and got the following error...

Brian

Warning: Division by zero in [path]/includes/functions.php on line 2503
Database error
The Victorious Christians Forums database has encountered a problem.

--------------------------------------------------------------------------------

Please try the following:
Load the page again by clicking the Refresh button in your web browser.
Open the 208.43.23.140 home page, then try to open another page.
Click the Back button to try another link.

The 208.43.23.140 forum technical staff have been notified of the error, though you may contact them if the problem persists.

We apologise for any inconvenience.

Charlie98902 12-22-2009 10:05 PM
She's aware of this and I am sure she is working on it.


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