Thank you for your bug report, but as for the suggestions I've to say the same as a previous post. This is the way that ticketing is working. Nobody can edit/delete something if you really want to have a reable and trusted support. All posts/replies must remain untouched to avoid arguments like ..."I didn't said it... I said that".
That's why (and only in support script as I know), instead of "Delete", there is "Close" option.

Maria

Ok, thank you for this reply, Maria. ;)

The only that I forgotten to add, is that a technician to be able to change Department/Product. I'll add it with some extra features that I've in mind (eg predefinied replies), but only for members like you. You know what I mean.

Maria

When I close a ticket with a comment I end up with an 500 internal server error, what could that be, I see no clue on my screen.

Does anyone know how the priority in the permissions is suppose to look, or be set? do we put 1,2,3,4,5 in there? Can we only use 1 or 4 or do we put all levels in there????

I have a problem...I think the functions.php just broke my board..I have blank everything..

Unlike other mods that let members assign a priority (99% of them assign "Emergency") and loose the sense of this feature, I moved the prioriy to usergroups. So, let's say that you've a paid subscription. It's logic to assign to that usergroup, Level1, which means that their tickets will appear always on the top. On the same meaning you can assign tickets from Moderators Level 2, tickets from register member Level3 or Level 4 ect.

As a single word you'll assign 1 number in range 1-5

Maria

That's impossible. Have you got any error message?

not a sausage..i'm not saying it's the mod at the moment just that everything went blank once added..And we are struggling to get a back up on..

Not when we back up before we install...

Marked as installed but will really install it in a couple of days.
I was waiting for something like this.:)

Maria,
Love your work
When I click "tickets to do" I get th efollowing error

Fatal error: Call to undefined function: getsearchstatus() in /home/content/k/a/h/kahunadog/html/support.php on line 828

When try to submitt ticket I get this
Internal Server Error

Have you updated by re-uploading function.php from microsupport/includes/ ??

Maria

I added this, and went ahead and set up all categories and so forth, but I dont see any where on my forum to go to it. I did go to mydomain.com/support.php but then it told me I didn't have permissions, which doesn't make sense since I am the administrator/owner of the forums..any advice?

This looks great. Now all it needs is a real billing and payment system!

Please tell me you will add a billing and payment system to this!?

For some reason, I just logged into a few user accounts, and none of them can access the support system.

Ok, I figured out how to make it all appear, by editing the permissions. I have departments set up, but none of them are showing up in the support system when you click on new ticket nor does priority level show up...

To solve this, click on "yes" when it says "Do you want to use products" via options in admincp.

Good mod! Definitely should come in better handy then just setting up a support forum.

How come when the support system sends out emails after someone sends a support ticket, the from email address is "the@" whatever domain name the recipient is? For instance, if someone has a yahoo email the sender will be "the@yahoo.com" but shouldnt it come from the domain the forum is on? Any way to change it?

Bug: If you disable products it stops the department from working, when i disable products the display then is wrong and also departments won't show the drop down list of departments.

Im going to do a complete removal and reload. I will keep you posted.

Love your work!!

UPDATE:
did a complete reinstall and working fine. Thank you!!!

Why to do something like this while vBulletin has it ready? Let me explain. Let's say that you want to have a paid support. Just add a usergroup eg Support, then add a paid subscription which will upgrade members to the usergroup Support, and finally give permissions to that usergroup to access Support. Much more, you can assign different support priority by usergroup.

Maria

Priority level assigned by the user is useless as everybody counts his issue emergency. That's why I moved the priority according to usergroup. In my opinion this has more sense.

Maria

Hello i have a problem with this mod, i don't know if this has been mentioned in previous threads but when i try to access "support.php" it tells me:
However i am the root admin, i will keep fiddling with it, and great idea marked as installed :D

Being Administrator doesn't means that you can access it if you haven't setup usergroup permissions. Without assigning these permissions all usergroups can do nothing.

Maria

In the e-mail sent, where can I change where i says

A new reply has been post. Please get action.

As this email is going to admin or moderator, didn't paid attention to make it configurable. But if you want to change it, then open support.php and find:
Change it as you like, save and upload

Maria

I just released in my site version 1.3.0 with follow features:

• Added a fancy feature which shows the average response time of last 30 tickets. Just like in vbulletin.com
• Added an option where admin can setup after how many hours of client inactivity a ticket will auto close using cron.
• Now technicians and ticket owners can delete a ticket

Maria

im getting this error

you do not have permission to access this page. This could be due to one of several reasons:

Your user account may not have sufficient privileges to access this page. Are you trying to edit someone else's post, access administrative features or some other privileged system?
If you are trying to post, the administrator may have disabled your account, or it may be awaiting activation.

and im the admin i should be able to access this page?..Also how do i set permissions so i can accesss the pages

thanks

nevermind i found it :)

Very nice product been looking for this for a long time. Just got done testing it i love it. Only 1 thing i would love to see is some kind of notice near the ava pic under 'New Post' letting people that they got a reply on there ticket. That would be a A ++ but you get a A+

great product keep up the good work

It will not let me d/l from your site :(

I've marked it for next update. Please note that there is already a newer version in my site.

Maria

I received the following error when submitting a ticket:

The proper variables are set in my php.ini

Unless if it was a temporary server down (PHP) or your mailserver, it's the first time that I'm seeing a PHP configuration without (or maybe wrong configuration) mail() function. As you can see in the message, the function is correct just there is no connection to mailserver. I think is better to contact your Hosting provider.

Maria

The server wasn't down. It is a Windows server, so maybe that is the problem? All of my other apps and hacks are able to send mail properly.

I have not installed the product yet, curious to know if there is an ability to have vBulletin open a ticket in this helpdesk when a user reports a thread. Rather than sending the mod team an e-mail, would love to have a ticket opened in this helpdesk.

I get the following error when trying to overwrite the xml product file during an install:

Any ideas what the problem is?

Seems that you messed up your system. Try to repair/optimize your database.

Maria

Yes, I can confirm this.

When I disable Product section in admincp (Use Products), then Department menu is just blank in form for new ticket and fields for Products contains: "; ".

microSUPPORT v1.2.0
vBulletin v3.8.2

I'll check it and I'll revert later today.

Thank you
Maria