We do not know when the pro version will be ready. It will be ready when it's ready.

Some of the features already are: Attachments, Subscriptions, sensitive data field, ect ect.

TheInsaneManiac, some nice suggestions. However, this will also probably be into the paid version.

We will have updates every now and again, where you can also renew access to the members area to get the latest version ect.

I think for the lite version though - there should definitely be the option to make tickets viewable by all usergroups - just my opinion - It'd be a nice option to have - but definitely there will be others, as well as myself who will be looking into getting the professional version of the HelpCenter once it's made available - but yeah... Definitely the viewable by all usergroups option should be added.

Thanx again for the brilliant share and good luck with the project ;)

Jacquii.

WONDERFUL - It's awesome to see the HelpCenter mod out of the graveyard!
Excellent work GUYS - I'll be looking forward to fixed download!
Congrats!

Jacquii.

Updated the package.

Uninstall & Reinstall.

Thanks, Paul.

Great! looks good PAUL!
As an FYI though - there's a query for an uncached template for hcenter_message

Thanx for the sharing though and congrats on getting the HelpCenter back online.

Jacquii.

EDITED:
ERG! Each time I create a new Department - it shows as closed and can't be seen online. Even when I edit the department to make it open - it still remains closed! Help! ERG!

Sorry about that.

The 3.7 HelpCenter has the updated fix to the above problem. Use that download to update and I will update this when I get home.

Thanks, Paul.

This is a great product and very useful. Using 3.6.8 p2 and testing it I get the following 2 errors in all browers. Hoping to fix this and use this product live. Thanks

Very cool mod. I will anxiously await the final version.

My quest just maybe over after all: great work!

Just wat I was looking for: a working version!

chick uninstall and reinstall and make sure you set the Departments to Open.

Thanks everyone else for kind comments.

Thanks, Paul.

Paul thank so much. They were set to open via helpcenter admin BUT when you save it OPEN , it saves closed. There is no way to force it to save as open.

So I uninstalled everything, product and php files. Reupped the files and the product.. no fix it is worse than before, now there is no where to click on at helpcenter.php page to submit a ticket in the left column, even after opening 2 departments which will not save open.

So I uninstalled and reinstalled again. Still the same. All plugin hooks were active. All files uploaded properly and to the right place.

Helpcenter admin settings all on.

I really would like to use this :confused: There must be a glitch in the code somewhere though I'd have no idea where to look.

Send me an admin login via PM and I will have a look for you.

Thanks, Paul.

okay will do Paul

Still same issue - reported again over at PaulSonny.com :(

Jacquii.

Updated the download, I believe this now to be fixed?

Let me know if not.

Thanks, Paul.

okay will do. I never went back to my test site so I don't know if you got in. I made an account and emailed you the login info from your paulsonny.com site using the 'contact us' form.

I'll wait to hear back before I do anything so in case you fixed it there. I don't want to screw it up.

Sorry chick I didnt receive the email. I will have to check my email details on PaulSonny.

Have you managed to sort your problem yet?

Thanks, Paul.

HelpCenter Gold has arrived!

I have made HelpCenter Gold because there has been no bug reports for over a week. I have fixed some very minor issues with the code, like confirmation screens and a new usergroup permission "Can View HelpCenter".

Please overwrite all existing files and re-import new product file.

Thanks, Paul.

Very nice- So the gold version is the current upload?
Wow - Thanx so much PAUL!
When can we expect the Pro version to be released?
And how much is it going to be & What additional features will it have?
Quite excited about this = Thanx

Jacquii.

I have updated the original download to fix a SQL syntax and the title validation. There is no need to uninstall, just overwrite.

The new version available is the Gold Verison yes :)

I'm not sure about the Pro Version, but we are keeping members informed on the development process.

Price has not yet been decided and unfortunately a definite feature list hasnt been prepared. We were waiting for HelpCenter to become stable before we start work on the Pro Version.

A features that we have talked about if a notification system were you can subscribe to a ticket, very similar to a thread subscription. Attachments has been another issue and I think SPAM control is going to be a feature.

Thanks, Paul.

Thanks for the update.

This is ace.

I just got to this Paul sorry I've been so busy. YES, this works perfectly. What an awsome mod. Great addition to any forum. Thank you Paul.

Your welcome chick.

Glad it works for you now, sorry for any problems previously.

Thanks, Paul.

I think this will be a BIG help to many forums and it's the best thing since baked bread, so to speak. Way to go Paul. I wish I knew how to make something, anything but alas I can only follow instructions somewhat. I am voting for it and nominating now.

Thanks, chick! :)

Oh Gawd!
Trying to install the newest version ((btw you need to update the version number in the 1st post...)) I get the following error when importing the product:

Help please. I was hoping to have this thing running before the weekend's over :(

Jacquii.

Uh - hello?!?!?

Jacquii.

Sorry about the late response Jacquii, I have been away for bank holiday weekend with my fiancee to celebrate our anniversary.

I changed the bitfield around in the new version, could you possibly try removing the bitfield file and then re-upload it and see if this corrects the error?

Thanks, Paul.

Thanx PAUL - Hope you had a lovely holiday weekend ;)

Jacquii.

Thanks Jacquii it was lovely, Aysha really enjoyed herself so thats all that matters. :)

Anyway, did that solve your problem? If not ill be happy to take a look :)

Thanks, Paul.

Aysha? What a beautiful name! I love the spelling...
Anyway - yes - I've installed and it works wonderfully now. I think the issue may have been something else though... I thought I had deleted the files that were part of the earlier HelpCenter - apparently I did not - so I deleted the files via ftp and then simply uploaded the new files, importing the product anew... Worked just fine.

I thank ya for the help and for the beautiful modification.

I have a suggestion though - I've put the forum that posts the original HelpCenter topic in the JPiC Staff Zone. It'd be very interesting to have it so that whenever a Moderator or Admin posts in the Staff Zone thread - that it actually updates the original HelpCenter post with comment as well. Would be a very nice feature IMO.

Anyway - Thanx again = Cheers ;)

Jacquii.

OK - You can see the the specific issue at http://jpicforum.info/helpcenter.php?do=ticket&tid=2

The text doesn't seem to parse correctly in the replies. Where the following text is how it should be formatted:

It always looks like the following when either editing the reply OR simply posting a reply - Looks like the text is scrunched up and the line breaks aren't parsed:

Would love a fix for this issue! Um - you may tell from viewing the JPiC link I provided... I've edited the templates to suit my need. I do not think I've editing anything in particular that would have any influence on how the text is parsed though.

Thanx and I've posted this on PaulSonny.com as well. I'm using vB 3.6.8 PL2 ;)

Jacquii.

Sorry about the slow response time's Jacquii we've been working flat out.

Anyway 1.01 is here, just overwrite everything.

Thanks, Paul.

Kewl! Questions: Which templates have been edited? What (if any) additional features have been added? And has the parse issue above been fixed?

Thanx PAUL!

Jacquii.

hey,
nice product

Finally upgraded JPiC = YAY!
Uninstalled... Moving on to the 3.7.x version...
Thanx again for the excellent support for the 3.6.x version :)

Jacquii.

Congrats on the upgrade Jacquii.

Hope all is going well.

Thanks, Paul.

Thanx PAUL - getting things situated - I didn't realize it was gonna be such a HUGE thing lol - but yeah - things are falling into place - Gotta brandnew custom style that I'm loving very much.

Jacquii.

Glad to see you've managed to get everything running smoothly. :)

-- Jason

Yeah - It's come together quite nicely!
I'm itchin to get my hands on that HelpCenter Pro though :)

Jacquii.