We're asking for a valid drivers license, passport, or other valid government id.

Most customers give us a drivers license, or machine readable passport. I've been checking licenses for a long time, fakes are pretty easy to spot, even when "well done".

Like I said, we have resources to validate ids available to us.

^ That is the norm as Zachery said, furthermore they must ask and insist to ensure lol just like Zach said that you're YOU. Yes some have tried some fraudulent stuff in the past this is why its setup that way. As Ozzy mentioned above use the sensitive data field to include such info.

Alternatively, I assuming here but I don't see why you cannot simply ask for the support staffs company email address and then simply scan your ID, throw the file into a .zip and password protect it, now email them the .zip and the password to it so only they can open it - just a suggestion and if anyone does intercept the file somehow its still password protected.

I see I thought it was just a picture. Nice to hear vb take customers security into account

Its a lot of hoops to jump through, however it has DRASTICLY reduced further customers licenses being stolen when we started doing it. It means there is way less of a chance to have your license stolen.

I recently went through this process as the receiver, and really it's quite simple if you follow the procedures. If it is a legitimate transfer it is expected that all parties are able to correctly identify themselves. In my case, the transferrer knew his passwords and secret security question. Almost like he was the real license holder and stuff.

The question has been answered, vb.org is not the place for a long debate on support & licencing processes. Thanks.