Hmm, I will double check. Before the change we disabled spaces in usernames, but the system may have added them. I will have to check the names to see. Thanks for the tip CheechDogg.

Double checked, no spaces. Ran an UPDATE with TRIM just to be sure.

The error remains.

Hmmm.... at one point I did have a few people that kept running into the "incorrect password" and "account does not exist" messages, do you have to have tapatalk for your forums ? ... I noticed that most of the members who got these messages created an account on taptalk and somehow when they logged in through taptalk and they already had an account on the forums it created this issue ... might want to take a look at that my Man ...

We do have Tapatalk installed, but no accounts were created on it (or if they were it is only some, not all of the errors).

How about a link to a broken profile? Do you have a link to their correct profile? and can you tell us the username? And have you checked the database to make sure the username and userid are correct for the user? Have you tried to manually change the username in the database to make sure it is exactly what you think it should be?

I am engaged in getting my staff to start sending me the names of those who are affected.

This user had the issue today and was unable to retrieve his password through the system: http://www.zealotgaming.com/forum/member.php?u=4818

I manually sent an email from the admin panel and he was able to use that.

I have manually edited the database users, tried to manually input a new password via the Admin Panel. I have changed the email, etc. None of these things work except the method I described above, and that only works about half of the time.

Well that sucks ... I have run out of ideas my Man .... any new plugins you might of added around the time that you started having this issue? ....

The real problem here is the lack of data that we have to work with. Using a copy of your old database and comparing some of the new working entries might give you a test base that may lead to the creation of a "cleaner". Along with the questions @Lynne posted, I have questions like: is it a character-set encoding problem, a collation problem? Performing small tests will answer these questions. There is not going to be a simple answer forthright, unfortunately. :)

I have very little data myself. I suppose I will just keep manually resending the password email for users and hope that solves the issue.

If you start saving your database before the email and after the user makes his changes -- you will have one dataset. Three sets of data should be enough for the beginning of a pattern. :)

I cannot see the page, so I can't make any other suggestions.