" voilà "...

I like the simple answer and agree with it. Own up to the fact that something clearly went wrong and that you'll do everything you can to improve that from ever happening again.


Locally here though it's a death sentence. Admitting a mistake without some justified reason in my part of the world means you're obsolete and need to be replaced immediately..... Not that I like or agree with that, but universally from both the business side and customer side of things it's universally the standard here.

I find business is defined by 2 important factors. Location and competitive competition.

tell him - you wanted to ask additional questions, which might be of a sensitive nature and you wasn't sure how to ask.. question ie.

What is his sexual preferences, as there are two best gyms in that area apparently; one is more like for a gay men and the other is where models hang out, ask him to specify so you can make your best decision.