Hello Michael,

Two things - I have set it up as per instructions and did the permissions for the advisor. [S]BUT - when I loggin, I enter my details and it doesn't actually loogin - it still shows as no advisers online.[/S] I am now able to loggin, but when I refresh the page, it log me out and I have to sign in again, all the time.

Once you use the login, the next page says "Welcome to out live support" instead of "Welcome to our". How do I change that please?

I have a test ID and when I use this, even though I can see the form and am able to complete it, when I click on send, I get a "No Permission" message. permissions have been set up correctly for this.

I also see that on the support ticket - there is no anti spam (or Kapacha (sp?) anti-spam is selected in my AdminCP. Is it possible to add Kapacha(sp?) if the system is selected for "Not registered or logged in" people, please?

Actually - I have another query:

Would it be possible that we could change the Live help online and offline images please? If so, how, please? and would it be possible NOT to have them next to the loggin section, but instead, have them below it. (and on top of where the navbar used to be on the 3.8 series of vB)?


And one final, but important thing... I notice that the online/offline spport images do not show on the forum unless I go to the support page after clicking on the "HelpDesk" tab (button). I would ike the option to display it on all pages of the forum or just the support page.

Would that be possible, Michael?

Many Thanks.


PS. Did you get my PM the other day?

PPS: If you would like to view this for yourself - let me know, and I will PM you a link to the forum and your username and password with admin permissions. :)

with any flash system you login to and refreash the page you would have to re-login.

I will sort this out for next release.

You cannot login twice with the same broswer as for the vb cookies try 2 diffarent broswers like firefox and IE one with test account other with adviser account

I will add this as an option but there is an anti spam filter built in.

Live support on/off line.
To add this to the main header of your site login to the admincp->Styles & Templates
and open the header template

This part it already put at the top on how to add this to all your forum pages

At this time you cannot change the images for this as they are hard coded into the swf file.
But this will be added to the commercial version where the admin will be able to use there own images.

hey michael, i wonder if admin can create a support ticket for user, then a user coming into support see the ticket has been opened for him/her.
is this feature possible? or is it exist?

5 Stars and Nominated for MOTM Thanks.

How I can translate to my language, can you help me?

Not work @ vBulletin 4.1.0 .
IT said You must login or register to user ticket system to all members after i upgrade to 4.1.0.
Any fix?

This could be added but its not that inportent at the moment to add as members can make there own tickets.

Hi there and thankyou for voting for this to translate this is very simple login to your admincp->Languages & Phrases->Phrase manager
Phrase Type: choose microsupport and all the phrases are there for the support system.

I will look into this but there should not be any problem as there are no code changes that vb has done that would change the way the support system works.
Please make sure you have setup the usergroup setting right as if they have no access then it will ask them to login or register.

is it hard to have such feature?
as admin create ticket for member, and member will get notify of it by email or pm
its feature inherited from kayako support, so i'd like request to have this feature in this modification, thanks.

Like i said this will be added but there are other things im sorting out for this mod first.

There are some things im adding that are from the same system but its taking me some time to sort out some of these things.
Im also hopping to add a desk top ap for advisers to use with this system like kayako dose.

Hi there

I can see the problem and yes vb has changed something thats made this happen.
I will make a fix for this very soon and will let you know.

There is no quick fix for this but i will get onto this today and let you know once i have sorted this out.

have made a fix for the vbulletin vb 4.1.0
This will also work with all vb 4 versions not just vb 4.1.0
I will upload the new zip files soon.

Just import this product.xml file with overright set to yes