vb.org Archive - Major Additions - microSUPPORT (FAQ & Ticketing)

vb.org Archive (https://vborg.vbsupport.ru/index.php)

- Modification Graveyard (https://vborg.vbsupport.ru/forumdisplay.php?f=224)

- - Major Additions - microSUPPORT (FAQ & Ticketing) (https://vborg.vbsupport.ru/showthread.php?t=229982)

How would I set the Theme/Skin to one specifically for the Support area, without the option of the user changing it.
This would allow me to match my Store's theme with the Support theme so they feel/look more related.

Unfortunatelly this is very buggy and does not work as downloaded.

There are several problems in support.php where

Code:

if($vbulletin->options["microsupport_products"])

should read

Code:

if($vbulletin->options["microsupport_departments"])

sometimes and many calls for department and product IDs do not even have this conditional.

Also there is a serious bug in the getRecordById function in microsupport/includes/functions.php causing empty return values from this function.

There may be other bugs also, since I have stopped trying to debug the scripts after that.

Do not download it unless a new version has been posted by the programmer and QA has been done seriously.

Edit:
Debugged the getRecordById function:

Replace

Code:

function getRecordById($tablename, $id, $rowname = 'id')

{

  global $db, $vbulletin;

  $result = $db->query_read("SELECT * FROM ".TABLE_PREFIX."".$tablename." WHERE ".$rowname."=".$id." LIMIT 1");

  if(!$result) return array ("id" => 0, "name" => '');

  if(mysql_num_rows($result) == 0) return array ("id" => 0, "name" => '');

  $ret = array();

  while($row = mysql_fetch_assoc($result)) {

    $ret = $row;

  }

  mysql_free_result($result);

  return $ret;

}

with

Code:

function getRecordById($tablename, $id, $rowname = 'id')

{

  global $db, $vbulletin;

  $result = $db->query_read("SELECT * FROM " . TABLE_PREFIX . $tablename . " WHERE " . $rowname . " = " . $id . " LIMIT 1");

  if($db->num_rows($result) == 0) return array ("id" => 0, "name" => '');

  $ret = array();

  while($row = $db->fetch_array($result)) {

    $ret = $row;

  }

  $db->free_result($result);

  return $ret;

}

But as said, there are likely more bugs in this mod.

I beg your bardon???:mad: Who are you who dare to prompt members to stop downloading the mod, before even be totally sure that what you wrore are correct?

You wrote:

Quote:

Originally Posted by hws (Post 1951470)

Code:

if($vbulletin->options["microsupport_products"])

should read

Code:

if($vbulletin->options["microsupport_departments"])

While the correct is:

Code:

    if($vbulletin->options["microsupport_products"])

    {

       $products = getProducts($ticket["productid"]);

    }

    if($vbulletin->options["microsupport_departments"])

    {

       $departments = getDepartments($ticket["departmentid"]);

    }

You wrote:

Quote:

Originally Posted by hws (Post 1951470)

and many calls for department and product IDs do not even have this conditional.

without to check if the "missing code" exists as condition in the templates.

3.- You wrote that my function causes "empty return values from this function", while you don't know what this function does. Its impossible to return empty value as the record has checked in the php file that exists, and this function only returns the name or the title of that record.

4.- You wrote "since I have stopped trying to debug the scripts after that.", without telling us who asked you to debug it? If you didn't found it as you expecting to be, just let it out from your super site.

5.- As I seen you're Member. Where is your work here? What did you offer to community, other than ....debugin advices? Could you please click on the "coder" beside my name and count how many mods I've released for vB4, in just 20 days that it's in stable mode? Where are the debugers like you and their work??

6.- As I seen this was your first post. My congratulation for the time that spent to register a new account targeting to blackmail my mods.

Please note that you don't have the right to write "Do not download it unless a new version has been posted by the programmer and QA has been done seriously.", unless its a security issue, which must be report to moderators and not post in public.

Maria

Take a chill pill people.

Mods have bugs (even mine !) thats life.

Report them and move on - thats all you need to do. :)

Quote:

Originally Posted by Paul M (Post 1952377)

Take a chill pill people.

Mods have bugs (even mine !) thats life.

Report them and move on - thats all you need to do. :)

I do, agree. I always welcome any bug report and I'm trying my best to fix it. But this is a different issue. Do you believe that someone who registered here at Nov 2003, after 6+ years, made his first post in such a way? I'm not so idiot to believe something like this. He just registered a new email on his account, and came to discredit me as coder.

That's for the history.
Maria

Due to lack of free time, I must decrease the time that I'm spending here for support. By having a long thread for each of my 16 mods, most often I'm bypassing questions. That's why for urgent questions please visit my site, where it's easier to support you, by having a thread per question.

Thank you
Maria

crap, doesnt work. Remove this!~

Quote:

Originally Posted by greenleaf (Post 1958949)

Fix this!

Unable even to decide on what you want. In any case, I'll remove this and all my 3.8.x mods, as I've upgraded to vB4 and can't have a legal installation of vB3.x

Maria

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