vb.org Archive - server change

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vb.org Archive (https://vborg.vbsupport.ru/index.php)

- vB3 General Discussions (https://vborg.vbsupport.ru/forumdisplay.php?f=111)

- - server change (https://vborg.vbsupport.ru/showthread.php?t=224681)

snakes1100

10-07-2009 02:40 AM

This is hostgators issue and they need to resolve it if you dont have access to edit your dns records on their service.

As Loco stated, if they wont help you, get a better host that knows how to support a customer correctly.

medicalforums

10-07-2009 03:29 AM

I had exactly the same problem when I moved to hostgator
The issue was the nameservers and the DNS records had to propagate
until it can propagate you can check your website using the following URL
http://IPaddress/cPanelusername

Don't use hostgator chat, use the ticket system or call them

ChopSuey

10-07-2009 04:32 AM

Open command prompt and type in tracert then take an image of that and give it to your host.
Heres instructions

Quote:

How to Use the Traceroute Command

Traceroute is a command which can show you the path a packet of information takes from your computer to one you specify. It will list all the routers it passes through until it reaches its destination, or fails to and is discarded. In addition to this, it will tell you how long each 'hop' from router to router takes.

In Windows, select Start > Programs > Accessories > Command Prompt. This will give you a window like the one below.

Enter the word tracert, followed by a space, then the domain name:

copy and paste or take a screenshot and upload the image and send this information back to us in a support ticket.

p@ndu

10-07-2009 07:42 AM

ok thank you it got resolved i tols hostagtor about this thread and with in an hour my problem got resolved

ChopSuey

10-07-2009 07:53 AM

Glad to see its resolved. How did your host resolve it?

agitated

10-07-2009 06:52 PM

Glad it's resolved. Amazing how initially they told you it was fine, yet they see a bit of bad publicity and they suddenly fix it. . :rolleyes:

p@ndu

10-13-2009 01:28 AM

ya as soon as i showed them this thread they did it in no time

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